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Compliments received generally fall within three categories these being Helpfulness of service, Named Employee Helpfulness and High Standard of Service dependent upon the type of query that a customer had and the method in which it was dealt.

Quarter 1 - 2018/19

During Quarter 1 (April - June) we received 252 Compliments, 138 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team.


General comments relating to the whole service:

  • an excellent service from the whole team
  • a very helpful service across all areas

For the Solihull Connect Walk-In Service:

  • the advisor who served me was extremely helpful and sympathetic
  • the advisory was very polite, helpful and provided a much appreciated service
  • friendly staff dealt with my council tax enquiry - keep smiling

For the Registrars Service:

  • thank you so much for making our wedding day extra special
  • thank you for making the renewal of our vows so special, it will always be a wonderful memory

For the Bereavement Service:

  • thank you for your help and support when choosing a memorial at a difficult moment
  • thank you to the cemetery office and grounds for all their help and kindness at a difficult time

For the Solihull Connect Contact Centre:

  • advisors are always willing to go the extra mile
  • thank you for your help arranging the prompt delivery of my wheelie bin
  • thank you so much for all your help and understanding, you have been amazing and supportive with my blue badge application

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