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Compliments received generally fall within three categories these being Helpfulness of service, Named Employee Helpfulness and High Standard of Service dependent upon the type of query that a customer had and the method in which it was dealt.

Quarter 1 - 2017/18

During Quarter 1 (April - June) we received 271 Compliments, 136 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team as a whole.


General comments relating to the whole service:

  • what a fantastic job you and all departments across Solihull Council do
  • first class service, thank you
  • an excellent service

For the Solihull Connect Walk-In Service:

  • the advisor who served me was helpful, friendly and competent - full marks
  • the advisory who helped me with my housing benefit was very helpful
  • my advisory was very friendly and helpful

For the Registrars Service:

  • thank you to our Event Co-ordinator as we received a fantastic service with a smile
  • our wedding service was very personal and everyone was so happy

For the Bereavement Service:

  • I have worked with many other Crematoriums and I must say that you are one of the most friendly and helpful
  • thank you to all staff who for your wonderful job creating a dedicated area for children at the cemetery

For the Solihull Connect Contact Centre:

  • the advisor was very helpful and polite when dealing with my Council Tax enquiry - very professional
  • when reporting an overhanging tree branch the advisor I spoke to was very friendly over the phone and the matter was dealt with promptly - excellent service
  • staff at the Contact Centre are very helpful and friendly

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