Compliments

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Compliments received generally fall within three categories these being Helpfulness of service, Named Employee Helpfulness and High Standard of Service dependent upon the type of query that a customer had and the method in which it was dealt.

Quarter 1 - 2017/18

During Quarter 1 (April - June) we received 271 Compliments, 136 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team as a whole.

April/May/June

General comments relating to the whole service:

  • what a fantastic job you and all departments across Solihull Council do
  • first class service, thank you
  • an excellent service

For the Solihull Connect Walk-In Service:

  • the advisor who served me was helpful, friendly and competent - full marks
  • the advisory who helped me with my housing benefit was very helpful
  • my advisory was very friendly and helpful

For the Registrars Service:

  • thank you to our Event Co-ordinator as we received a fantastic service with a smile
  • our wedding service was very personal and everyone was so happy

For the Bereavement Service:

  • I have worked with many other Crematoriums and I must say that you are one of the most friendly and helpful
  • thank you to all staff who for your wonderful job creating a dedicated area for children at the cemetery

For the Solihull Connect Contact Centre:

  • the advisor was very helpful and polite when dealing with my Council Tax enquiry - very professional
  • when reporting an overhanging tree branch the advisor I spoke to was very friendly over the phone and the matter was dealt with promptly - excellent service
  • staff at the Contact Centre are very helpful and friendly

Quarter 2 - 2017/18

During Quarter 2 (July - September) we received 277 Compliments, 151 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team as a whole.

July/August/September

General comments relating to the whole service:

  • I've spoken to other local authorities and you are one of the top ones - well done
  • a top class service
  • well done Solihull Connect

For the Solihull Connect Walk-In Service:

  • the advisor was a massive help for me today
  • it's a please to speak to all staff, a fantastic service
  • really helpful - a top class service

For the Registrars Service:

  • thank you for a wonderful wedding ceremony
  • while registering a death the advisor was compassionate and helpful

For the Bereavement Service:

  • staff were extremely helpful when discussing burial options
  • staff are absolutely amazing and are all angels - thank you for a great service

For the Solihull Connect Contact Centre:

  • the advisor really explained the Council Tac discounts in full
  • Blue Badge service - excellent
  • helpful and very clear on recycling issues

For the website:

  • clear and concise information on the web regarding planning

Quarter 3 - 2017/18

During Quarter 3 (October - December) we received 272 Compliments, 142 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team as a whole.

October/November/December

General comments relating to the whole service:

  • a professional service
  • staff go above and beyond

For the Solihull Connect Walk-In Service:

  • the advisor was cheerful and helpful when dealing with a blue badge issue
  • 10 out of 10 for customer service
  • I'd like to say a big thank you to all the staff at Solihull Connect. They were extremely helpful today when I ordered a birth certificate, thanks

For the Registrars Service:

  • thank you to the 3 registrars for conducting a beautiful ceremony, you put us at ease and delivered a service with humour and compassion
  • you made our wedding day so special, I can't thank you enough, we had a lovely afternoon & evening full of laughter & emotions

For the Bereavement Service:

  • thank you for your kindness and assistance
  • thank you for all your support over the last few weeks, you made a very emotional time a little easier

For the Solihull Connect Contact Centre:

  • every time I call I'm receive an exceptional service
  • the advisor is amazing and they always sort things out, she is a star
  • really helpful when completing a blue badge renewal

For the website:

  • I appreciate you created a section of your website all about special needs and people with disabilities, it was extremely thoughtful of you to share this information for families in need

Quarter 4 - 2017/18

During Quarter 4 (January - March) we received 220 Compliments, 81 of which were as a result of the service that had been offered by our Solihull Connect Customer Services team as a whole.

October/November/December

General comments relating to the whole service:

  • good friendly service all round
  • excellent and helpful all the time, wonderful service

For the Solihull Connect Walk-In Service:

  • thank you for your help and support with my blue badge application
  • fabulous, helpful and friendly
  • thank you so much for your help with my online application, I couldn't have done it without you

For the Registrars Service:

  • I cannot rate Solihull Register office highly enough – everyone commented on how personal our service was and how much they enjoyed it. A massive thanks to you all
  • thank you for conducting our ceremony, even though it was very emotional you handled it perfectly. We had so many compliments about you and feel honoured that you were there to marry us both

For the Bereavement Service:

  • thank you for your swift response and resolution with the problem at the cemetery
  • thank you for your efforts in arranging the funeral, you handled a very difficult situation really well and we do appreciate what you have done

For the Solihull Connect Contact Centre:

  • advisors have been absolutely lovely in booking my wedding
  • the advisor went above and beyond when sorting a property problem which was resolved the same day
  • I was impressed with the speed and general service the Contact Centre provide

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