Registration service performance

We are committed to providing customers with high quality services, increased flexibility and greater choice.

Key performance targets

By working to clearly established key performance targets we're able to maintain our high levels of customer service.

Key performance targets
Customer request Performance target
Copy certificate 95% issued in 7 days
Copy certificate priority service 95% issued in 24 hours
Birth registration by appointment 95% issued in 10 minutes
Birth registration no appointment 95% issued in 30 minutes
Death registration 90% issued in 10 minutes
Notice appointment 90% issued in 10 minutes

Yearly performance

The following infographic displays our key performance indicators for the last four years.

Registartion service yearly peformance graph

Service Delivery Plan (April 2016 - March 2017)

Our Service Delivery Plan contains details about consultation with our customers, engagement of our employees, benchmarking with other authorities and the development of a business plan and marketing strategy to help facilitate continuous improvement.

Live Chat

graphic which links to our Live Chat service


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