Privacy policy

Information on the Privacy Policy used on the site.

Confidentiality/security

A number of pages throughout this site invite users to complete forms including their personal details. There is no requirement to fill in these forms in order to view general material on this site. If you do wish to complete a form with your details in order to request a service or log a comment or complaint, you should note the following:

  • Secure Pages - Solihull Metropolitan Borough Council has a secure server facility to protect your details from third parties when you send them over the internet. Pages protected by this facility have a URL (web address) starting with https: rather than http: and a padlock or key image can be seen at the bottom of most modern browsers.

  • Non Secure Pages - Any pages that do not start with https: and do not have a padlock image at the bottom of the browser are not secure pages. Therefore, when using these pages you are strongly advised against emailing/providing any information which if disclosed to unrelated third parties would be likely to cause you distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.

  • The information you provide will be used to help us deal with your enquiry. It may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in.

  • Any email including its content may be monitored and used by Solihull Metropolitan Borough Council for reasons of security and for monitoring internal compliance with Council policy. This includes the content of emails and attachments. For instance inappropriate or offensive content would be blocked. Please be aware that you have a responsibility to ensure that any email you write or forward is within the bounds of the law. The contents of any e-mails to the Council may have to be disclosed to third parties under legislation such as the Data Protection Act 1998 or the Freedom of Information Act 2000.

  • If you are using a public computer and do not wish others to be able to go back to view the details you have typed into a form on the web it is advisable to clear the contents of the form and your cache (temporary internet files) before leaving the computer.

Virus protection

We make every effort to check and test the material on our site. However, it is always wise to run an anti-virus program on all material downloaded from the Internet. The Council cannot accept any responsibility or liability for any loss, disruption or damage to your data or to your computer system, which may occur as a result of using material from our site.

Cookies

What are cookies?

Cookies are small text files located in browser directories. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a relevant cookie and sends the information contained in that cookie back to the site. The site then 'knows' that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact.

Are they good or bad?

They are beneficial because they can record preferences and store data (e.g. what's in your online shopping cart). They can make sites easier to navigate and create a more personal browsing experience. The negative aspect of cookies is that information about you is collected and stored by a website and might be used be used to market services to you or shared with a third party who may wish to do the same.

There are two types of cookies that can be set, session cookies and persistent cookies:

  • session cookies are set for a small amount of time, usually while your browser is open, and get deleted when you close your browser
  • persistent cookies are stored on your computer for a longer period of time and can store things like login details, website preferences and information about what you were looking at

Instructions for blocking cookies using browser settings:

The following websites provide browser specific instructions on blocking cookies:

Advertising

Solihull MBC uses the Council Advertising Network (CAN) to deliver advertising across its website. CAN sources socially responsible digital advertising as an exclusive partner to local authorities.

Live Chat

The information you provide via our Live Chat service will be stored on our systems against your name and address and will be used by us as a record of the conversation. It may also be used by us to help investigate your enquiry or improve our services. We may share this information with third parties if it is needed to help investigate or help you with your enquiry. All the information will be held in a secure environment and only authorised staff will be able to access it.

We use cookies to ensure that we give you the best experience on our website.
If you continue to use the site, we'll assume you are happy to receive all cookies. For details, please see our privacy policy.