General enquiries

You can access most services, pay for things, and find information quickly and easily on this website. Our online forms are a great way to get in touch with us quickly and easily.

If you need to contact a specific service most of our web pages show the appropriate telephone number and email address. Please go to the relevant part of the website to find what you want, before you contact us in any other way:

  • find the service you're interested in using the search box at the top of this page
  • use the A to Z of services

Stay connected

Our free email alert service can help keep you connected to and informed about the services that matter most to you.

Stay connected - online

This easiest, quickest and cheapest way to get in touch with Solihull Council is online. 

Our Do It Online page lists all of our online services in one convenient location. Available 24 hours a day every day, our online services enable you to quickly contact us about an issue (such as a missed bin or pothole) without the fuss.

Stay connected - create an account

You can instantly connect with Solihull Council by creating a customer account.

Through your customer account you can safely and securely contact us and then track the progress of your request. You can also pay for some services such as a copy certificate (birth, death or marriage/civil partnership) or a bulky waste collection.

Stay connected - by phone or email

If you know the service you require visit our Contact us by telephone page.

For general enquiries please call 0121 704 8001 or contact us by email at

Stay connected - by post

For general enquires please write to the following address:

Solihull Council
Council House
Manor Square
West Midlands
B91 3QB

Out of hours emergencies

If you need to report an emergency out of hours, please call:

  • Housing on 0121 717 1515
  • Social Services on 0121 605 6060
  • All other services on 0121 704 8000

Live Chat

graphic which links to our Live Chat service


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