Please note that a large proportion of our main road street lights are currently being replaced with LEDs. If you are reporting a fault with a main road street light then please note that it may not be repaired if it is due to be replaced, unless deemed safety critical.
For more information visit our Street Lighting Replacement Programme page.
You can report a faulty street light online.
Report it online
We aim to repair outages within 10 working days, although at busy periods this may take longer.
If the service provider is required, e.g. Western Power, their standards to repair a single fault is within 25 working days and 20 working days for multiple faults.
Report a dangerous street light
You can let us know about a dangerous street light by calling 0121 704 8000.