Bulky waste collection terms & conditions

What you need to do

  • the items must be outside your property awaiting collection by 7.30am on the day of collection, as near to the kerbside as possible, and should be clearly seen from the road and easily accessible for the collection vehicle.
  • you do not have to be at home when we collect.
  • fridge/freezers doors should be taped shut
  • items such as carpets or broken furniture must be rolled, securely tied or bundled together
  • do not fill items with other rubbish.
  • if you wish to cancel, please contact us by midday at the latest on the working day before your collection by calling 0121 704 8000. Cancellations after this time will not be eligible for a refund.
  • if you wish to change or add items, please contact us by midday at the latest on the working day before your collection by calling 0121 704 8000, please be aware this may change the charge for the service.

What we will do

  • we reserve the right to refuse the collection of items measuring in excess of 1.98 metres (6ft 6in)
  • bulky waste collections are provided for the collection of household waste only.
  • only the items of waste listed on your booking will be collected - we will not collect any additional items presented or any different items to those originally listed.
  • we will collect a maximum of ten black bags of household waste per collection.
  • we may send an Officer to inspect the items and their collection point prior to the collection and we retain the right to refuse a collection.
  • if the items are not made available on the day of your collection, we will leave you a card telling you that we have called; if this occurs you will not be eligible for a refund. We can organise a further collection if this is required, however you will be required to pay for the new booking.
  • We may also take a photograph where items have not been presented, or where additional or different items to those booked have been left for collection.

What we will not do

  • we do not go into back gardens to collect items nor do we collect from gated alleyways
  • we will not collect commercial or business waste or collect from commercial or business premises.
  • our collectors will not dismantle furniture, disconnect cookers (or other household furniture) or remove loose waste.
  • we do not collect items from inside properties, garages or garden sheds.
  • our collectors will not carry items up or down steps or via lifts.
  • we cannot specify collection times.
  • we do not offer a house clearance service.
  • we will not collect more than 10 items on one request.

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