Brown recycling bins

Some of our brown recycling bins are splitting and becoming unusable. If your brown bin has split we will deliver a replacement free of charge and collect your damaged bin.

Report a split brown bin

Please leave your damaged brown bin empty and ensure that it is visible from the front of your property. You do not need to leave your damaged bin directly at the kerbside for it to be replaced.

If your damaged bin is not left out empty for us to collect, we will be unable to deliver your new bin and you will need to rearrange your delivery.

Brown bin delivery times

We aim to deliver your replacement bin in 10 working days but please allow up to 20 working days at times of high demand.

We carry out deliveries from 7.00am to 5.00pm on weekdays and may complete deliveries on weekends at times of high demand. 

We are unable to allocate a specific time or date for the delivery of your replacement bin.

Using the recycling service

While you are waiting for your replacement bin you can still use the recycling service. We will accept recycling in alternative containers such as your old recycling box or a hessian/jute bag. Please do not use carrier bags or black bin bags.

You can also collect a supply of clear sacks for your recycling - these are available from your nearest Solihull Connect walk in centre, local library and the Bickenhill Household Waste Recycling Centre.

Frequently Asked Questions

Why are the brown bins splitting?

Due to a fault our brown recycling bins are prone to splitting. They can split at the sides, front or back. The splits are not caused due to the bins being mishandled by the collection crews.

Why has the number of brown bins splitting increased?

We don’t know why there has been an increase in the number of bins splitting however plastic is affected by cold weather and last winter we experienced very low temperatures. 

How long will it take to receive my replacement bin?

We aim to deliver your replacement brown bin in 10 working days however please allow up to 20 working days at times of high demand.

Why can't you tell me what day my replacement bin is being delivered?

We have never provided customers with a delivery date for their bins but understand that it is not ideal to have to leave your bins outside your property until we can collect it, however if you have a front drive or garden we can collect your damaged bin from there as a long as it is clearly visible from the roadside.

Why do I need to empty my damaged bin?

We ask that you leave your damaged bins empty for collection. This is because full bins can be difficult for the delivery driver to lift onto the collection vehicle. It also means that we can carry fewer bins in our vehicles as it prevents the bins from being stacked, reducing efficiency in deliveries and collections.

Where do I need to leave my damaged bin for collection?

If you have a front garden or drive we will collect your damaged bin from there - to help the delivery crews the bin will need to be visible from the roadside and accessible (i.e. not left behind a parked car).

My bin is full and I cannot empty it - will I still get a replacement?

If you cannot physically empty your bin and there is no one else in your household who can do this for you - you need to let us know and we may be able to make special arrangements to collect your bin. If you do not tell us and you leave your bin full it may lead to a delay in being able to collect your bin and complete your delivery.

My neighbour has had their bin delivered but I am still waiting - why is this?

Delivery slots are allocated by postcode but also take into account when a request was received. Your neighbour may have requested their bin several weeks ago - we deal with the oldest requests first. We'll deliver to the same street wherever possible to reduce the need to travel back to the same road on numerous occasions but due to the time intervals between bin requests this is not always possible.

Why are you leaving some brown bins unemptied?

Badly damaged bins have developed large splits or holes that are getting caught on the vehicle lifting mechanism are very difficult to dislodge. We have been trying to dislodge the bins but this is an unsafe practice that cannot continue.

If a bin is badly split and considered likely to get stuck our crews have been asked to log the bin as damaged and regrettably leave it as it cannot be emptied safely.

We will leave a sticker on your bin if we can’t empty it - you can order a replacement bin by filling in our online form.

Clear sacks for recycling can be collected from your nearest Solihull Connect walk in centre, local library and Bickenhill Household Waste Recycling Centre.

Do I need to wait for my bin to have a sticker on it before I can get a replacement?

No, if your brown bin is split you can order a replacement using our online form.

What am I supposed to do with my recycling if my bin is full?

We'll collect recycling in containers such as woven shopping bags, plastic boxes or clear sacks. You can collect a supply of clear sacks from your nearest Solihull Connect walk in centre or your local library and Bickenhill Household Waste Recycling Centre, we are also looking into whether we can provide clear sacks at other locations. You can also purchase clear sacks from some supermarkets.

I don't have time to collect clear sacks - why can't you deliver them?

We are using all of our available delivery resources to deliver replacement bins and we need to prioritise the replacement of these. If we deliver clear sacks it would take up a delivery slot that we could use to deliver a replacement bin.

I have space in my green/black bin - can I use it for  my recycling?

Unfortunately no - you cannot use your green or black bin for recycling as this would cause confusion for the crews (even if the bin is labelled as containing recycling) as they would not expect recycling to be presented in another bin. Also there is always the risk of refuse or garden waste being included in the bins which could contaminate the load of recycling or vice versa (garden waste being contaminated with recycling).

Can I use a Builders Bag or similar sized bag for my recycling?

Unfortunately a builders bag is too large for the crews to manage - the old white woven sacks that we used to provide had a capacity of 60 litres. The crews can handle bags of this size but anything larger is difficult for them to handle due to the bulk and volume that it can hold.

If all bins are damaged or likely to split why aren't you replacing them all?

We don’t know if all of our brown bins will split. They are under warranty and the manufacturer has to replace all damaged bins.

My bin is full and I cannot empty it - will I still get a replacement?

If you cannot physically empty your bin and there is no one else in your household who can do this for you - you need to let us know and we may be able to make special arrangements to collect your bin. If you do not tell us and you leave your bin full it may lead to a delay in being able to collect your bin and complete your delivery.

Will I get a reduction in my Council Tax due to the issues with brown bins?

No, we are unable to issue a refund or rebate of your Council Tax due to issues with the brown bins and collections. While the waste and recycling service is funded by Council Tax, it is not the only service that the Council Tax funds and Council Tax payments are not service specific.

What happens to the damaged bins?

The damaged bins are collected from our depot and taken to a reprocessing company where they are broken down into their separate parts and are sent for recycling.

Is the problem with brown bins affecting our recycling rate?

No, thanks to your commitment to recycling - we have not seen a reduction in our recycling rates as a result of the problem with the brown bins.

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