How to use this site
This section has been set up to help with any technical or general problems you may experience whilst using our site.
Listed below is information which we think you may find useful in helping you get the most from our site, also there are answers to questions which you, the members of the public have asked us.
Q: Which browser is best for viewing our web site?
A: Different browsers tend to display pages on the internet differently. We are aware of this and we've taken this into account when we design for the site. Microsoft Internet Explorer 4 or higher, Netscape Navigator 6 or higher, Mozilla Firefox 1 or Mozilla 1 will format our pages correctly. People using older browsers will still be able to see the information on our pages but text formatting and layout will be affected if your browser does not support Cascading Style Sheets (CSS). All the latest versions of these browsers support this feature.
The site is also tested in Lynx, a text only browser.
If you find an issue on any browser that means you can't view the page correctly, please email our website manager at web@solihull.gov.uk
Q: How do I view the PDF documents that are on your site?
A: You use Adobe Acrobat Reader, a program that you install on your PC. This then allows PDF files to be viewed via your web browser, or saved to your PC and viewed whenever is convenient. Download Adobe Acrobat Reader.
Q: How can I view Word documents Excel spreadsheets and PowerPoint Presentations?
A: We try to avoid using Word documents, however sometimes it is useful to download a document (such as an application form) to complete on your computer. You may also find these viewers useful when using other websites.
If you do not have Microsoft Office, you can download Microsoft's free viewers to read and print their documents.
Q: How do I change the text size?
A: The text size on our website can be altered by using your internet browser software. The process to change the text size is different depending on which browser you are using.
Follow the steps below to change the text size for the browser that you use to view our website:
Internet Explorer: From the menu at the top of the screen, select View > Text Size > and then the font size you require.
Netscape or Mozilla: From the menu at top of the screen, select View > Text Zoom > and then the font size you require.
Mozilla Firefox: From the menu at the top of the screen, select View > Text Size > and then choose to increase or decrease the font size as required.
Opera: From the menu at top of the screen, select View > Zoom > and then large type.