Key Business Process Outcomes

There are four key business process outcomes.  To be a Commissioning Council by:

• Planning - understanding where we want to get to and how
• Engaging - involving the public and other key stakeholders
• Securing - sourcing the right services to meet need
• Managing - ensuring good performance and information planning

Planning - Understanding where we want to get to and how

   To be a Commissioning Council this will involve:

1. A Needs Assessment – An overall assessment of local people's needs and the difference our priorities are making, drawing together performance data, local intelligence and the views and knowledge from local people and service providers.
2. Resource mapping - Assessment of how all relevant resources are currently used to meet local needs, identifying gaps and overlaps.
3. 'What works' - Review and evaluation of local, national and international evidence of what works.

Engaging - involving the public and other key stakeholders

To be a Commissioning Council this will involve:

1. Choosing priorities - Agreement about targeted outcomes and priorities is secured.
2. Strategy/Business Plan development
   • production of business plan, focused on outcomes for service users.
   • Stakeholder involvement, including local people where possible and elected representatives, in identifying solutions to address priorities and being clear about what is no longer required to redirect capacity for new solutions.
   • Consideration of low cost and no cost options which have the potential to be more sustainable.
   • Production of strategy drawing together evidence, priorities and solutions, taking account of differential impact using equality and sustainability impact assessments.

Securing - sourcing the right services to meet need

To be a Commissioning Council this will involve:-

1. Market Shaping
   • Working with communities, current and potential service providers to enable them to develop to meet local requirements.
   • Investing in longer term relationships with providers including the 3rd Sector to build local capacity and choice.
2. Service Design
   • Decision on how need is best met ("make or buy") informed by best practice research.
   • Developing outcome focused specifications for new services involving service users, practitioners and providers.
   • Redesign existing service processes to better meet local needs, designing out waste.
3. Purchasing
   • Negotiate and agree contracts and formal agreements for new services with service providers.
   • 'Right sourcing' services, selecting services providers on their ability to deliver outcomes and value for money.

Managing - ensuring good performance and information planning

To be a Commissioning Council this will involve: 

1. Support and challenge
   • Monitor and performance manage contracts and formal agreements.
   • Provide learning and development opportunities to help service providers develop their skills and knowledge.
2. Evaluation
   • Collect learning and customer feedback.
   • Evaluate success in improving outcomes and informing planning.

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