About the Council
We place our customers at the heart of what we do and try to provide services that meet people's needs, are of a high quality and delivered in a cost effective way.
We are clear about where we are heading, thanks to the involvement of local people and staff. This is set out in our Vision. We have reviewed our outcomes and priorities for the Council and have identified 6 Major Projects - The 'Top 6'. We also have a number of priorities for the Solihull Partnership and four key Financial Priorities.
We have excellent schools, clean streets, nationally approved standards for our parks, and some of the best libraries in the country.
But we still want to improve services. We work with a number of partners to offer the best services we can and ensure investment in the Borough. We play a significant part in ensuring the economic vitality of the borough and the region, for example through the support we give to new and existing businesses.
We seek your views through consultation and our customer feedback process.
Information about your elected representatives can be found on the Councillors page.
Steering the Council in the right direction
Our Vision
The Council and the Solihull Partnership share the same vision statement, shown below. This has the benefit of clearly signalling our full commitment to the Solihull Partnership and also reflecting our key community leadership and ‘accountable body’ responsibilities within the Partnership.
‘An equal chance for all’ is at the heart of this change signalling a clearer commitment to improving outcomes for all people in Solihull. This means achieving faster rates of improvement to narrow the gap in outcomes between the most vulnerable and disadvantaged groups and the majority. Crucially, it demands improvement that is recognised by local people.
Like all large organisations it's important that we have a clear focus on what we ultimately want to achieve as a Council.
Our Brand
Our Brand is about the way we behave as a council. It is the key to tackling, with integrity, the challenges that face us.
Our Brand was develped following consultation with local people about whether they trust us to do the right things. We found people wanted us to be 'open, honest, approachable and keep our promises'! This has been adopted as the personality of the Council and we know if we behave in the right way, local people will trust us.
And in everything we do we want to treat you in an open, honest and approachable way and we work hard to keep any promises we make to you.
The Solihull Way
‘The Solihull Way’ is the culture that we are creating in the Council where Lean principles underpin everything we do and where we all live our brand of being open, honest, approachable and keeping our promises.
Not only do we need to continually strive for maximum customer value, but we also need to ‘do the right things in the right way’.
In an increasingly challenging climate, where massive changes and difficult decisions are being made, we need to think about what we do in terms of lives not services, and make sure we treat each
other and our residents with the decency and respect they deserve.
Business Fundamentals
The Council delivers a wide range of services that are essential to the safety, wellbeing and quality of life of local people and will will continue to deliver these services, which we collectively refer to as our Business Fundamentals, to the highest standard whiklst at the same time ensure the most effective use of our resources. Getting these services right makes it possible for us to have a clear focus on, and put significant energy into, our Top 6 Major Projects, key areas where we are aiming to deliver a step change in performance and outcomes over the next 3-5 years.
We believe that significant improvements in these five areas will have a major impact on the delivery of improved outcomes for local people.
Policy Deployment is the Lean-based prioritisation and performance management tool we are using to help us to be clear on what we want to achieve through the Top 6.
We are reviewing all of our operations to ensure we can maximise the resource we can bring to bear on delivering our Top 6 projects.
Select one of the links below to find more information about all our priorities:
- North Solihull Regeneration
- Putting People First (Transforming Adult Social Care)
- Integrated Delivery of Children's Services
- Health and Wellbeing
- New Ways of Working
- The Solihul Way
- Our Financial Priorities
- Solihull Partnership Priorities
To find out more about the Council's Vision, brand, its Outcomes, Priorities and its plans, please see our Council Plan.