About the Council
We place our customers at the heart of what we do and try to provide services that meet people's needs, are of a high quality and delivered in a cost effective way.
We are clear about where we are heading, thanks to the involvement of local people and staff. This is set out in our Vision. We have reviewed our outcomes and priorities for the Council and have identified four key drivers to inform what we do and five business critical areas - The 'Top 5'. We also have a number of medium term goals, which we call our Customer Outcomes; again these have been influenced by local people and our staff.
We are rated as a 'Good' Council and we perform well when compared with other councils. We have excellent schools, clean streets, nationally approved standards for our parks, and some of the best libraries in the country.
But we still want to improve services. We work with a number of partners to offer the best services we can and ensure investment in the Borough. We play a significant part in ensuring the economic vitality of the borough and the region, for example through the support we give to new and existing businesses.
We seek your views through consultation and our customer feedback process.
Information about your elected representatives can be found on the Councillors page.
Vision, Outcomes and Priorities - steering the Council in the right direction
Our Vision
We reviewed our Vision in June 2009 and concluded that there was sufficient similarity with the vision statement in the Sustainable Community Strategy that there would be merit in adopting it as our own. This has the benefit of clearly signalling our full commitment to the Sustainable Community Strategy and Solihull Partnership and also reflecting our key community leadership and ‘accountable body’ responsibilities within the Partnership.
‘An equal chance for all’ is at the heart of this change signalling a clearer commitment to improving outcomes for all people in Solihull. This means achieving faster rates of improvement to narrow the gap in outcomes between the most vulnerable and disadvantaged groups and the majority. Crucially, it demands improvement that is recognised by local people.
Like all large organisations it's important that we have a clear focus on what we ultimately want to achieve as a Council.
And in everything we do we want to treat you in an open, honest and approachable way and we work hard to keep any promises we make to you.
Our Key Drivers
In reviewing our priorities and outcomes, we are clear about the challenges we face (the key drivers). These are:
Select one of the links below to find more information about each driver:
The 'Top 5'
Our Corporate Leadership Team (CLT) and Cabinet Members want to ensure that there is absolute clarity about the areas of business that are “business critical” and, therefore, “everyone’s business”. These are the 'Top 5' business critical areas for us:
Select one of the links below to find more information about each outcome:
- North Solihull Regeneration
- Putting People First (Transforming Adult Social Care)
- Integrated Delivery of Children's Services
- New Ways of Working
- Going Lean
Anchor Point:objectivesCustomer Outcomes
Our Outcomes are the medium term goals for the Council. They are the key issues we are addressing as we work towards delivering the overall Vision.
Within each of our Outcomes we have Priorities - areas where we are focusing our energy. We have chosen these priorities based on feedback from local people and staff.
Select one of the links below to find more information about each outcome:
- Building healthier communities
- Building safer communities
- Building stronger communities
- Building prosperous communities
- A brighter future for our children and young people
- Good value services
We also have nine Council Outcomes looked at from three broad perspectives: financial, key business process and learning and growth priorities, detailed in our Strategy Map. Select one of the links below to find more information about the outcomes under each perspective:
To find out more about the Council's Vision, brand, its Outcomes, Priorities and its plans, please see our Council Plan.