About the Council
We place our customers at the heart of what we do and try to provide services that meet people's needs, are of a high quality and delivered in a cost effective way.
We are clear about where we are heading, thanks to the involvement of local people and staff. This is set out in our Vision. We also have a number of medium term goals, which we call our Customer Outcomes and ten priorities; again these have been influenced by local people and our staff.
We are rated as a 'Good' Council and we perform well when compared with other councils. We have excellent schools, clean streets, nationally approved standards for our parks, and some of the best libraries in the country.
But we still want to improve services. We work with a number of partners to offer the best services we can and ensure investment in the Borough. We play a significant part in ensuring the economic vitality of the borough and the region, for example through the support we give to new and existing businesses.
We seek your views through consultation and our customer feedback process.
Vision, Outcomes and Priorities - steering the Council in the right direction
We launched our Vision in May 2002 - Solihull a place where well-being, pride and quality of life are enjoyed by all. Like all large organisations it's
important that we have a clear focus on what we ultimately want to achieve as a Council.
And in everything we do we want to treat you in an open, honest and approachable way and we work hard to keep any promises we make to you.
Anchor Point:objectivesCustomer Outcomes
Select one of the links below to find more information about each outcome:
- A Brighter Future for our Children and Young People
- A Sustainable Improved Quality of Life
- Closing the Gap of Inequality
- To be Treated as an Individual
- Good Value Services
Our Outcomes are the medium term goals for the Council. They are the key issues we are addressing as we work towards delivering the overall Vision.
Within each of our Outcomes we have Priorities - areas where we are focusing our energy. We have chosen these priorities based on feedback from local people and staff.
Anchor Point:prioritiesPriorities
Find more details about our priorities
The chart below shows how the Customer Outcomes and Priorities fit together
A larger version of this chart is available to the right in pdf format.
To find out more about the Council's Vision and Values, its Outcomes and Priorities and its plans and progress, please see our Council Plan.