Customer Outcome 5: Good Value Services

Within this Customer Outcome our key aims are to:

• Maintain a clear focus on our citizens' priorities.
• Make the best use of new technologies to improve services whilst reducing costs.
• Drive out efficiency savings and making the best use of our assets in order to further invest in our priorities.
• Make appropriate use of management systems e.g. risk management, performance management and project management.
• Ensure we recruit the right staff and retain and develop their skills.
• Achieve public confidence in our prudent financial management, service delivery and corporate governance through positive external audit and inspection feedback.
• Maintain a level of council tax which is competitive within the marketplace and that the public feel we make good use of the money we spend and reflecting the quality of services they receive.

The relevant strategies in support of this Outcome are: the Procurement Strategy and the Value for Money Strategy.

Within this Customer Outcome local people have identified one priority area:

1. To pursue value for money in all Council services and effectively communicate this to the public

We want to:

• Make sure that we communicate effectively to the public how these quality services also achieve value for money.
• Make sure that we are providing the quality of services that people have a right to expect.

Further details about our Council Outcomes and Priorities and the majority of the Commissioning Strategies mentioned in this section can be found on our website.

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