After care

If you have been a victim of fire then you already know how traumatic and devastating it can be, but having the right assistance and advice there when you need it will help you through this difficult time.

The Red Cross

What is Fire Victim Support?

The Fire Victim Support Service is designed to meet the needs of people who have suffered damage to their home following a fire, flood or similar incident.

This free service is delivered by specially trained British Red Cross volunteers, who work in co-operation with West Midlands Fire Service. They use an adapted vehicle to assist them in providing practical and emotional support to the victims of the incident. They will arrive at the scene within 90 minutes of being called by the Fire and Rescue Service.

What Type Of Service Is Available?

• immediate temporary shelter in the Fire Victim Support Vehicle
• assistance in seeking temporary accommodation
• emotional support
• sign-posting to other organisations
• support with the care of children and pets
• use of shower and toilet facilities
• provision of toiletries
• clothing
• light refreshments
• use of a telephone
• use of a camera to assist with insurance claims
• first aid

The Fire Victim Support Service relies upon the generosity of the local community. If you would like to make a donation, become a volunteer, or want more information, please contact the Red Cross.

Contact Details

If you need any more assistance please contact the West Midlands Fire Service: 0121 380 7404, or visit their website: www.wmfs.net

Always remember that prevention is better than cure. Contact your local Fire Prevention Officer, at West Midlands Fire Service, for further advice.

If at any time after a fire you feel unwell or suffer the after effects of smoke inhalation, contact your Doctor or Hospital.

Useful Numbers

Make a note of the following useful numbers:

• Social Services: 0121 704 8033 (Adults)
• Social Services: 0121 788 4300 (Children & Families)
• Council Housing Department: 0121 717 1515
• Department of Social Security:
• Insurance Company:
• Electricity Company:
• Gas Supplier:
• Water Company:
• Age Concern: 0121 704 3361
• Citizens Advice Bureau: 0870 120 2425
• Salvation Army: 0121 507 8500
• Solihull & Heartlands Hospitals: 0121 424 2000
• Solihull Primary Care Trust: 0121 711 7171
• West Midlands Fire Service: 0121 380 7404 (In an emergency, always dial 999).
• West Midlands Police: 0845 113 5000 (In an emergency, always dial 999).