Solihull Council

Guidance for making a referral

We have listed below some of the things you should consider when contacting us to report a suspected fraud. These are designed to enable you to give us as much information as possible to get a positive end result.

The type of information we need about the person claiming includes things such as:

• A description of the person you are reporting - height, build, hair colour/style and any distinguishing features
• Do they own a vehicle?
• If they do, what is the make colour and registration of the vehicle?
• Where is the vehicle parked (this information helps if we have to carry out any surveillance)?
• If they are working, do you know where they work?
• If you don't know who they work for, do you know what time the person leaves home for work?
• How do they get to work? Do they own a vehicle, are they collected, do they walk, catch the bus, cycle, etc.?
• If they are collected, who picks them up and in what kind of vehicle?
• What time do they leave for work and return home?
• What days do they work?
• Do they wear a uniform to work?
• How long have they been working?
• Do they have undeclared savings?
• How much do they have?
• Do you know where their savings are held e.g. bank, building society, etc.?
• How do you know?

If you suspect someone is living with the claimant and they haven't told us, we need to know things like:

• The name of the person living with the claimant
• What is their relationship to the claimant e.g. living together, lodger, etc.?
• Does this person work and, if so, where?
• If you don't know who they work for, do you know what time the person leaves home for work?
• How do they get to work? Do they own a vehicle, are they collected, do they walk, catch the bus, cycle, etc.?
• If they are collected, who picks them up and in what kind of vehicle?
• What time do they leave for work and return home?
• What days do they work?
• Do they wear a uniform to work?
• How long have they been working?
• Do they own a vehicle?
• If they do, what is the make colour and registration of the vehicle?
• Where is the vehicle parked (this information helps if we have to carry out any surveillance)?

Contact Details

For more information on Benefit and Fraud Investigations, please contact Income and Awards
Telephone: 0121 704 8200 Email benefits@solihull.gov.uk