Contact us via telephone
If you have not been able to find the information or service you need today on our website please let us know.
There are many council and partner services that can be dealt with on the telephone, saving you a trip to one of our Walk-in Centres.
When you call the Contact Centre you will speak to one of our Customer Service Advisors. They will be able to deal with your enquiry, but if they can't they will be happy to refer your enquiry to the right team.
What to expect when you contact us.
- 0121 704 8000 environmental maintenance (includes Waste & Recycling, Street Care and public protection)
- 0121 704 8001/6000 general enquiries, information
- 0121 704 8002 Registration Service
- 0121 704 6830 Licensing services (all your licensing requirements)
- 0121 704 8004 Network Management (highways management)
- 0121 704 8005 Customer Complaints (complaints involving council services and statutory complaints)
- 0121 704 8008 Development Control & Building Control
- 0121 704 8100 Income team (council tax )
- 0121 704 8200 Awards (Benefits)
- Fostering and Adoption recruitment 0800 0730769
- 0121 704 8181 Fax
- For customers with a hearing loss, text connect and your message to 07860 010 000
Opening hours
|
Day |
Open |
Close |
|---|---|---|
|
Monday |
8.30am |
5.30pm |
|
Tuesday |
8.30am |
5.30pm |
|
Wednesday |
9.00am * |
5.30pm |
|
Thursday |
8.30am |
5.30pm |
|
Friday |
8.30am |
5.30pm |
|
Saturday |
closed |
|
* Note: The Contact Centre does not open till 9.00am on Wednesday to allow for staff briefings and training.
Solihull Connect has been awarded with Customer Service Excellence