Visit a Walk-in Centre

Maybe you haven't been able to find the information on our website, or your enquiry is too complicated for the phone, you can always visit one of our Walk-in Centres.

What can I expect when I visit a Walk-in Centre?

The Walk-in Centre has a team of Customer Service Advisors on hand to provide a personal service when dealing with your queries. In depth enquiries are dealt with at the Customer Service Desk. We can deal with a number of different enquiries at the same time. For example, Housing Benefit, Council Tax and Blue Badge enquiries can be completed in one convenient visit rather than going to different floors of the Council House.

What you can expect when you visit us.

You can view an access guide for our Walk In Centres on the DisabledGo website.

Walk-in Centre locations

• Solihull Connect Library Square,
  Ground Floor,
  Library Square,
  Solihull,
  West Midlands, B91 3RG

• Solihull Connect at Shirley Police Station,
  285 Stratford Road,
  Shirley,
  Solihull,
  West Midlands, B90 3AR

• Solihull Connect at The Bluebell Centre,
  Ground Floor West Mall,
  Chelmsley Wood,
  Solihull , B37 5TN

• Solihull Connect at Balsall Common Library,
  283 Kenilworth Road,
  Balsall Common,
  West Midlands, CV7 7EL.
  (Thursdays 10.00am - 2.00pm only)

Walk-in opening times

Please note: If you are using the taxi licensing service you must arrive before 4.45pm weekdays or 12.30pm on Saturday.

	Library Square	Shirley Police Station	Chelmsley Wood Bluebell Centre	Balsall Common Library
Monday *Closed on bank holidays	8.30am - 5.30pm Taxi Licensing 9.00am - 4.45pm	9.00am - 6.00pm	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm
Tuesday	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm	9.00am - 6.00pm	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm
Wednesday	10.00am - 5.30pm Taxi Licensing 10.00am - 4.45pm	9.00am - 6.00pm	10.00am - 5.30pm Taxi Licensing 10.00am - 4.45pm
Thursday	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm	9.00am - 6.00pm	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm	10.00am - 2.00pm
Friday	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm	9.00am - 6.00pm	9.00am - 5.30pm Taxi Licensing 9.00am - 4.45pm
Saturday	9.00am - 1.00pm Taxi Licensing 9.00am - 12.30pm	9.00am - 1.00pm	9.00am - 1.00pm