Complaints

How we deal with your complaints and how you can get help to guide you through the process.

We are committed to putting the needs of our customers first. We aim to be a high performing Council, delivering high quality services where the customer is at the heart of everything we do. However, we recognise that there may be occasions when we do not meet your expectations or the standards we set for ourselves.

Council Services Complaints Process

Information on how to complain or compliment a Council service and what to expect from us.

Children's Services complaints process

Information on how to complain or compliment Children's Services.

Solihull Care Trust's Adult Social Services Complaints Process

Information on how to complain or compliment Solihull Care Trust's Adult Social Services.

Complaints - Something that has happened at school

Information on making a complaint about a school.

Complaints - Do you need support (Advocacy)

An independent person called an advocate could help and support you make a complaint against a Council service.

Access to information - Complaints and appeals procedure

Information on how to make a complaint or appeals for Freedom of Information, Environmental Information Regulation (2004) and Data Protection Act.

Complaints about Councillors (including Town and Parish Councillors)

Complaints about individual members of the Borough Council or Town and Parish Councillors that there has been a breach of the code of conduct for councillors.

Contact Details

Complaints about Council Services

Telephone: 0121 704 6000

To make a complaint about Council Services please fill in our Contact Us - Complaints form.

Complaints about Children's Services

Telephone: 0121 704 6761

Email : complaints@solihull.gov.uk

Complaints about Solihull Care Trust's Adult Social Services

Telephone: 0121 712 8472

Email: complaints@solihull-ct.nhs.uk

Complaints - Schools

Telephone: 0121 704 8536

Email: sias@solihull.gov.uk

Access to Information

Telephone: 0121 704 6251

Email: infogov@solihull.gov.uk

Complaints about Councillors (including Town and Parish Councillors)

Tel: 0121 704 6721

Email: solicitor@solihull.gov.uk
 

• Complaints - advocacy
  Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. Advocates offer support and understanding, sometimes enabling their partners to speak for themselves. Advocates also gather information, allowing their partner to make informed choices.
• Complaints - procedure
  Complaints, compliments and comments We want to provide you with high quality services. And to do that , we need to know if we are getting it right.