Out of hours support
How to contact Social Services if you have an urgent problem outside normal office hours.What if you need to contact Social Services during the evening, at night or the weekend?
We know that not all unexpected major problems happen during normal office hours or can wait until the next day. We provide an Out of Hours team that is there to help with these emergencies.
The Council is open Monday-Thursday 8:45am-5:20pm and Friday 8:45am-4:30pm. (Please note we are closed on Bank Holidays)
In an emergency, outside of these hours, call 0121 605 6060.
Who will answer the phone?
An operator will answer the phone and take your contact details. They will then pass this information over to the duty Social Worker.
What happens next?
The duty Social Worker will contact you and give you advice and guidance over the phone on how to deal with the problem, or they will either:
- Recommend that you contact another more appropriate agency. They will give you the contact details.
- Refer the matter on to another Social Services team the next working day.
- Visit you or the person with the problem.
The service operates during all out of office hours 7 days a week.
Who is part of the Emergency Duty Team?
The team is made up of experienced and qualified Social Workers.
What sort of problems can the Emergency Duty Team deal with?
If you have any problem which cannot wait until normal office hours then do contact the Emergency Duty Team.
Here are a few examples of the sort of problems we can deal with:
- Difficulties with children and young people
- Child protection issues
- Older people who are at risk or who need immediate help
- Concerns about a person with a physical or a sensory disability
- Support in coping with someone who has severe learning difficulties or mental health problems
- Mental Health Act assessments
- Act as an Appropriate Adult for juveniles and vulnerable adults
Contact Details
For more information contact the Manager of the Emergency Duty Team on telephone 0121 717 1412 during office hours (excluding bank holidays) or in an emergency, outside of these hours, call 0121 605 6060.