Contents
Solihull Connect
What Solihull Connect Does.
Solihull Connect provides information and advice about Council Services, in person at the Walk in Centres, or by telephone, e-mail or fax at the Contact Centre. You can also get information and advice about services provided by partner organisations.
Alternatively, there are services and resources you can access 24 hours a day, 7 days a week from the comfort of your armchair, using the Council's Online Services.
Solihull Connect Customer Services Survey
We have made it easier for you to comment on the services you receive from the Council. Do you have a suggestion how we may improve our customer experience? Would you like to tell us about your last experience when dealing with Connect either by email, in our offices or over the telephone?
You can help us by:
- Complete our online survey:
Connect Walk in Centre Customer Satisfaction Survey
Connect Contact Centre Customer Satisfaction Survey
Connect Contact Centre Email Customer Satisfaction Survey - Complete a satifaction questionaire with an advisor the next time you use our service.
- If you have a comment or suggestion tell us either in the survey or when you next contact us.
What can I expect when I visit a Walk in Centre?
The Walk in Centre has a team of Customer Service Advisers on hand to provide a personal service when dealing with your queries. In depth enquiries are dealt with at the Customer Service Desk. We can deal with a number of different enquiries at the same time. For example, Housing Benefit, Council Tax and Blue Badge enquiries can be completed in one convenient visit rather than going to different floors of the Council House.
Contact Solihull Connect for all queries about Council Services
In most cases the customer services advisor will be able to deal with you enquiry but if they can't they will be happy to refer your enquiry to the right team
- Copy Certificates, i.e. Births, Deaths and Marriages
- Adoption Enquiries ,
- Blue Badges for Disabled People
- Carers Services
- Childcare Enquiries
- Applications for Council Housing
- Council House Repairs
- Disabled Toilet Keys
- Support and Care for Elderly People
- Environmental Protection Enquiries
- Free School Meals and Transport
- Housing and Council Tax Benefits
- Grounds Maintenance
- Information on Further/Higher Education
- Highways Maintenance
- Pest control
- Planning and Development
- Refuse Collection
- Rent Payment
- Information on Schools and Nurseries
- Street Cleaning
- Teaching
- Trading Standards
Making a payment
You can make payments through Solihull Connect in the following ways:
- Online using our epayments facility (online epayments system)
- Automated Telephone Payment line 0121 704 0869 you will need the bill reference and a debit or credit card, you can pay using either card but for council tax we charge £1.50 for use of a credit card.
- Telephoning the Contact Centre 0121 704 6000
- Card payments at any walk in centre
- Cash can be paid at the Cash Office in the walk in Centre Library Square. Chelmsley Wood Connect has a cash machine for accepting cash payemtns. Cash cannot be paid at Shirley Connect or Balsall Common.
Solihull Connect Walk-In Centre Locations
- Solihull Connect, Ground Floor, Library Square, Solihull, West Midlands, B91 3RG
- Solihull Connect at Shirley Police Station, 285 Stratford Road, Shirley, Solihull, West Midlands, B90 3AR
- Solihull Connect at The Bluebell Centre, Ground Floor West Mall, Chelmsley Wood, Solihull , B37 5TN
- Solihull Connect at Balsall Common Library, 283 Kenilworth Road, Balsall Common, West Midlands, CV7 7EL. (Thursdays 10am - 2pm only)
Contacting us by e-mail
The Solihull Connect Contact Centre deals with your email enquiries. We aim to reply to your e-mail by close of business the following working day.
Contacting Solihull Connect by telephone
When you contact the Council you will speak to one of our Customer Service Advisors at our Contact Centre.
Other Contact Details
Fax: 0121 717 1599
Email: connectcc@solihull.gov.uk
The postal address is
Solihull Connect
Library Square
Solihull
B91 3RG