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Solihull Connect
What Solihull Connect Does.
Solihull Connect provides information and advice about Council Services, in person at the Walk in Centres, or by telephone, e-mail or fax at the Contact Centre. You can also get information and advice about services provided by partner organisations.
Alternatively, there are services and resources you can access 24 hours a day, 7 days a week from the comfort of your armchair, using the Council's Online Services.
What can I expect when I visit a Walk in Centre?
The Walk in Centre has a team of Customer Service Advisers on hand to provide a personal service when dealing with your queries. In depth enquiries are dealt with at the Customer Service Desk. We can deal with a number of different enquiries at the same time. For example, Housing Benefit, Council Tax and Blue Badge enquiries can be completed in one convenient visit rather than going to different floors of the Council House.
Call in and see Solihull Connect for Council Services including...
- Copy Certificates, i.e. Births, Deaths and Marriages
- Adoption Enquiries ,
- Blue Badges for Disabled People
- Carers Services
- Childcare Enquiries
- Applications for Council Housing
- Council House Repairs
- Disabled Toilet Keys
- Support and Care for Elderly People
- Environmental Protection Enquiries
- Free School Meals and Transport
- Housing and Council Tax Benefits
- Grounds Maintenance
- Information on Further/Higher Education
- Highways Maintenance
- Pest control
- Planning and Development
- Refuse Collection
- Rent Payment
- Information on Schools and Nurseries
- Street Cleaning
- Teaching
- Trading Standards
Making a payment
You can make Council service payments at Solihull Connect. This includes payments such as rents, Council Tax, music fees etc. For most services you can pay using most major Credit and Debit Cards. Alternatively, you can use the online e-payment system.
Solihull Connect Walk-In Centre Locations
- Solihull Connect, Ground Floor, Library Square, Solihull, West Midlands, B91 3RG
- Solihull Connect at Shirley Police Station, 286 Stratford Road, Shirley, Solihull, West Midlands, B90 3AR
- Solihull Connect at Chelmsley Wood Area Housing Office,6/8 Coppice Way, Chelmsley Wood, Solihull, B37 5TS
- Solihull Connect at Balsall Common Library, 283 Kenilworth Road, Balsall Common, West Midlands, CV7 7EL. (Thursdays 10am - 2pm only)
Contacting us by e-mail
The Solihull Connect Contact Centre deals with your email enquiries. We aim to reply to your e-mail within 24 hours
Contacting Solihull Connect by telephone
When you contact the Council you will speak to one of our Customer Service Advisors at our Contact Centre. The Contact Centre deals with telephone calls for enquiries relating to
Environmental Maintenance - 0121 704 8000 for services such as the collection and payment of bulky waste, tip permits, and anything to do with waste and recycling
Registration Services - 0121 704 6099 for registering Birth, Deaths and Marriages and applications for copy certificates
Blue Badges - 0121 704 6000 for details on how to apply, and all other enquiries about the European Blue Badge Scheme for disabled parking.
Council Tax - 0121 704 8100 and Housing Benefit - 0121 704 6214 for all enquiries about Council Tax and Housing Benefit.
Solihull Council Switchboard - 0121 704 6000 for all other Council Services
Other Contact Details
Fax: 0121 717 1599
Email: connectcc@solihull.gov.uk
The postal address is
Solihull Connect
Library Square
Solihull
B91 3RG