Pest Control

Charges table

Table of services and charges

Charges from 2nd April 2012:

Domestic Property	Service	Fees Mon-Fri Inc VAT
Rodents
Rats inside and outside	Call out and if necessary treatment together with any follow up visits	£30.00
Mice inside 4 walls of property	Call out and if necessary treatment together with any follow up visits	Free
Insects
Wasps	Call out and if necessary treatment visit. 2nd and subsequent wasps nests on the same site, treated at the same time are not charged. Revisit to the original wasp nest if not destroyed within 2 weeks of original booking, no further charge. We do not remove nests and treat from the outside. We cannot treat higher than a domestic two storey property guttering.	£60.00
Hornets	Call Out and if necessary treatment visit	£60.00
Ants	Call Out and if necessary subsequent follow up visits *We are unable to deal with flying ants	£60.00
Fleas	Call Out and if necessary treatment visit	£90.00
Bed bugs	Call out charge for 2 treatment visits	£180.00
Cockroaches	Call Out and if necessary treatment visit	£90.00
Beetles (Not carpet beetles)	Call Out and if necessary treatment visit	£90.00
Commercial Charges
Insects and Rodents	Call out charge and 1st hour treatment if necessary	£90
	Per quarter hour thereafter	£22.50

Notes

If an Officer calls and you are unavailable on the confirmed date the call out charge will still apply.

• Routine weekend work is not undertaken unless the demand for the service cannot be met during normal working hours.
• If the service required is not covered above contact us for further advice
• If you would like to consider a contract service instead of a one off treatment, please telephone 0121 704 8043 to arrange an appointment for a free survey. 
• We accept the following credit/debit cards when booking the appointment (please have these details ready): VISA, VISA DELTA, MATERCARD, SWITCH and SOLO

Solihull Community Housing Tenants

• Solihull Community Housing (SCH) tenants should phone SCH on 0121 717 1515.
• If you are a private tenant (including Housing Associations) requesting a chargeable service you must first obtain a written confirmation/order from your landlord or pay for the service in advance.
• Housing Associations and landlords requesting wasp treatments are charged at full domestic rate.

Charges (see notes in charges table)

• Churches: Charged at Commercial Rates.
• Empty properties in management of Estate Agents - Fleas - charged at Standard Domestic Rates.

Commercial Contracts

Our Pest Control Contract Service will provide you with an individually tailored contract to suit any type of business and any kind of property or premises.

As prevention is always preferable to cure, a Pest Control Contact can help to maintain a pest free environment, which in turn will help you to conform with certain legislation and codes of practice, reduce damage caused by pests and reduce the risk of disease.

We can provide:

• A free initial site visit to inspect and assess the situation followed by a written quotation detailing scope of contract
• Option to cover rodents only or rodents and insects
• Plan of site detailing bait points
• Report sheets detailing visits, bait usage and numbered bait points
• One Point of Contact to our dedicated Pest Control Contract Team
• Officers with a combined total of 71 years Pest Control Experience
• Fixed Price Contract – renewed annually
• Provision of all the equipment required.

For a free quotation for a contract, please contact us on 0121 704 8043 or email your enquiry to pprotection@solihull.gov.uk

If rodent contract taken out, further other pest treatments out of the contract maybe offered at a reduced cost.

On site

Please note that pigeons, squirrels and rabbits are not covered in the scope of the contract but we maybe able to quote for as a separate price.

Pest Control Contract Folder

• We will provide you with a folder for all documentation relating to the contract.

Within this folder there will be:

• Copy of the contract
• Plan of the site – duly marked up by the officer showing bait points
• Worksheets that will be completed by the Pest Control Officer after each visit detailing the usage and take up of bait at each numbered bait point
• Pest Information Sheets
• Contact Details
• The file will need to be accessible to the Pest Control Officer on each visit in order to be kept up to date.
• The contents of this file are also of utmost importance to you or any inspectors (Health and Safety; Food Standards Agency; Quality Assurance) that may require you to have a Pest Control Contract.

Frequently Asked Questions

Q. Why do I have to pay for Pest Control Call Outs and Treatments? Are the costs not included in my Council Tax?
There is no statutory obligation for the Local Authority to provide a Pest Control Service. By making a modest charge for pest control, the Local Authority is able to offer the residents of Solihull MBC a good quality, competitively priced service which is often cheaper than the majority of private pest control companies.

Also, under the Prevention of Damage by Pests Acts, all owners of land have a legal duty to keep their land free from rats and mice.

Q. A Pest Control Officer has called out and given advice but recommends no treatment is required at this point in time, can I get a refund?
Our Pest Control charges are based on a call out charge not on treatment/treatments charges. This point is made clear at the time of booking and no refunds are offered.

Q. How quickly can you respond to my problem?
A service request can be raised for a Pest Control Officer to call out and visit based on your availability and the availability of appointments. Usually an appointment will be booked within 5 working days, however during our peak summer months this maybe longer.

Q. How can I get rid of rats?
Rats breed rapidly, are very adaptable and highly mobile. This combination makes rat control a difficult task for the untrained individual.  Different DIY shops do offer pest control solutions but we would recommend a professional treatment.

Q. I had a wasp nest treated but it was not removed. Does this mean wasps will use this nest next year?
No. Wasps do not use the same nest twice, although they may make a new nest close to the original nest.

Q. I work full time, can a Pest Control Officer visit outside of my working day?
The Pest Control Officers operate flexible working hours Monday to Friday. We already operate First Call slots each day between 800am - 930am.

Q. What should I do if I see a rodent in my garden?
Contact us on 0121 704 8000 to book a service request call out. The call out visit and first treatment and any subsequent treatment visits are included in the service request. Refer to Charges Tables.

Further Information

Tel: 0121 704 8000
Email: connectcc@solihull.gov.uk