Reporting hate crime

Hate crime is a criminal offence; it's where someone is targeted because of their race, religion, gender, age, sexual orientation or because of a disability.

Combating Hate Crime

The Safer Solihull Partnership is determined to help people who are suffering as a result of a hate incident. We understand that you may feel nervous about reporting it, but we can help. By working with other agencies and local communities we aim to eliminate hate crimes and encourage people to report them.

Combating Mate Crime

Mate crime is hate crime which is done by someone you know. Mate crime is a criminal offence and it’s where someone is usually targeted because they are disabled or different.

People that commit hate crime abuse are often called ‘fake friends’. If someone is abusing you and pretending to be a friend they are committing hate crime. They are a fake friend.

Mate crime can also be committed by someone who should be looking after you, such as a healthcare worker or home help assistant.

What can you do?

We know there is significant under-reporting of hate incidents across the borough, which is why we've set up independent reporting centres for anyone to come forward and report incidents of hate crime.

The centres allow victims and witnesses to report incidents in a safe and comfortable environment. All cases are treated with strict confidence, and people can report an incident without having to speak to the police. A trained member of staff will be able to provide confidential advice and guidance, and refer victims to appropriate support services if required.

To report an incident to West Midlands Police call 101 or if it's an emergency dial 999.

Local Reporting Centres

You can report any hate crime incidents at one of your local reporting centres listed below.

Solihull Community Advice Hubs

Our Solihull Community Advice Hubs bring together a partnership of local organisations to provide information, advice and support.

Central Solihull Community Advice Hub
The Core, Theatre Square, B91 3RG

Chelmsley Wood Community Advice Hub
Chelmsley Wood Library, 10 West Mall, Chelmsley Wood, B37 5TN

You can visit one of the Hubs in Central Solihull or Chelmsley Wood, Monday to Friday 10:00am - 2:00pm.

You can also contact the Community Advice Hubs on 0121 705 3588 Monday to Friday or email

Bromford Group

A support service for vulnerable people aged 16+. Includes housing support to give confidence for independent living.

Flat 75, Wharf Lane, Solihull, B91 2LF
Tel: (0121) 704 9936
Opening Hours: 9.00am to 5.00pm - Monday to Friday
Appointment only

Tivoli Court
Flat 1, 237B Stratford Road, Shirley, B90 3AH
Tel: (0121) 733 8166
Opening Hours: 9.00am - 5.00pm - Monday to Friday
Appointment only

Citizens Advice Solihull

For free, confidential, impartial and independent advice visit Citizens Advice Solihull.


Advice Line: 03 444 111 444 (Monday to Friday 10.00am to 2.30pm)

Drop In Clinics

Monday to Friday (10.00am to 2.30pm)
Chelmsley Wood Office: 176 Bosworth Drive, Chelmsley Wood, B37 5DZ

Wednesday (10.00am to 3.00pm)
Solihull Office: The Core, First Floor, Homer Road, B91 3RG

Thursday (10.00am to 1.00pm)
Shirley Office: ASDA Shirley, Parkgate, Stratford Road, Shirley B90 3GG

DIAL Solihull

DIAL provides support and assistance of all kinds to disabled people, their carers and relatives.

Tel: 0121 770 0333
You can also submit an online enquiry form.

Solihull Action Through Advocacy (SATA)

SATA advocate for people with learning disabilities and older people.

Tel: 0121 706 4696
11-13 Land Lane, Marston Green, B37 7DE

Solihull Connect

We can refer any hate crime incidents to our Anti-Social Behaviour Team.

Visit your nearest Solihull Connect walk in centre
Tel: (0121) 704 6000

Solihull Community Housing

Ensures all occupiers (tenants, owner occupiers and leaseholders) have a safe and peaceful environment to live in. All incidents are dealt with by the Anti-Social Behaviour team.

Visit your nearest Solihull Connect walk in centre
Tel: (0121) 717 1500

St Augustine's Catholic Church Hall

1 Herbert Road, Solihull, B91 3QE
Drop in only

You+ Centre

A lifestyle shop in the centre of Chelmsley Wood where you can get support to eat healthily, be the right weight, take exercise, stop smoking, manage stress and get advice on all the other health matters that have a big impact on your life.

Tel: 0800 015 3265
You+ Shop, 1 Coppice Way, Chelmsley Wood, B37 5TS

Live Chat

graphic which links to our Live Chat service


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