Credit licences
Information about credit licences
Advice and support for consumers in Solihull is now provided by Consumer Direct.
Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in The West Midlands and by Government.
Consumer Direct works in partnership with Local Authority Trading Standards Advice Services offering first level advice and information on a wide range of consumer issues. More complex problems, or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services
To speak to a Consumer Direct adviser, please call 08454 04 05 06. Opening hours are 8.00 a.m. and 6.30p.m. Monday - Friday or 9.00a.m. to 1p.m. on Saturdays. (Minicom users should call on 08451 28 13 84). To e-mail Consumer Direct, please Contact us via the Consumer Direct website.
A wide range of consumer information and advice is also available online from the Consumer Direct website at http://www.consumerdirect.gov.uk/
If a business offers credit or lends money to consumers, or allows customers time to pay for goods and services, or hires out goods, it must be licensed with the Office of Fair Trading under the Consumer Credit Act 1974.
The following types of business must be licensed with the Office of Fair Trading:
- consumer credit
- consumer hire
- debit adjusting and debt counselling
- debt collecting
- credit reference agencies
- canvassing credit off trade premises
The Office of Fair Trading holds a public record of all licensed traders and of all those who have applied for a licence. They can provide details to the public about its licensed businesses, such as the type of activities they cover, their authorised trading names and main business address.
Contact Details
Consumer Advice and Information in Solihull, is now provided by our partners at Consumer Direct West Midlands. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities (Trading Standards) and Central Government. If you do need support or assistance from Trading Standards, you will of course be referred to them by Consumer Direct.