Support during financial hardship

If you need financial help to meet the costs of essential items in an emergency, an unforeseen event or exceptional pressures, there are grants and other support that you may be eligible for.

If your facing financial difficulty our referral wheel outlines initial support routes.

Our directory of support provides a comprehensive list of local organisations who provide help and advice.

Short term advances

An advance of funds, designed to help people with short term need (for example, waiting for their first benefit payment or following a change of circumstances). The advance is then repaid over a short period of time. Please contact the Department for Work and Pensions:

  • Employment Support Allowance/Job Seekers Allowance (ESA/JSA): 0800 169 0310
  • Carers Allowance: 0800 731 0297
  • State Retirement Pension/Pension Credit: 0800 731 0469
  • Universal Credit: 0800 328 5644

Or go to

Discretionary Housing Payments (DHP)

DHP is only paid in exceptional circumstances to Solihull residents who are in receipt of Housing Benefit or Universal Credit (Housing Costs Element).

It is designed to help if your Housing Benefit / Universal Credit (Housing Costs element) does not cover your rent, or if you need help with a one-off cost such as:

  • outstanding rent
  • moving costs
  • finding a deposit

To apply please download our DHP application form.

Further information and advice is outlined in our DHP information sheet.

Charitable funds

Charitable funds can include grants, essential items, food or cash to help in a crisis or emergency. You can search for available funds by visiting or call 0808 802 2000.

Local Welfare Provision (LWP)

LWP is a final safety net if you cannot resolve your financial difficulties any other way. LWP provides essential items for people in urgent need, helping them to live safe, healthy and independent lives in the community. It does not provide cash.


If you know or suspect someone is committing fraud you can easily and anonymously report it.

Live Chat

graphic which links to our Live Chat service


Is this information helpful?

Tell us how we can improve this page

Contact us

We use cookies to ensure that we give you the best experience on our website.
If you continue to use the site, we'll assume you are happy to receive all cookies. For details, please see our privacy policy.