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Residents reminded to be vigilant

Solihull Council is reminding residents to be vigilant when answering the door to unexpected callers.

The warning comes following a report of individuals knocking on an elderly resident’s door and claiming to be from the Council.

People are advised to always ask for ID and check it. A genuine Council representative, police officer or someone from a utilities company will always carry ID and be willing to show it.

If the caller does not have ID, do not let them in. Tell them to leave and call the police straight away.

When residents are considering having home improvement works carried out, the Council advice is for people to instigate it themselves. Do not allow anyone to carry out work when they cold-call at the door. Always shop around for quotes and ensure a formal contract is drawn up, which includes a right to cancel.

If people experience a cold-call or think they have been approached by a rogue trader they should record as many details about the caller as possible and call the police on 101 or Consumer Direct on 08454 04 05 06.

Remember to keep doors locked even when people are at home. Always dial 999 in an emergency.

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