Development Control Customer Charter

Development Control Aims

Approved January 2006

The purpose of the Development Control Service is to improve and protect Solihull's physical environment and economy. The main aims of the service are summarised below:

• To help implement the policies and proposals contained within the Unitary Development Plan for Solihull
• To ensure, through negotiation, appropriate development of a high quality
• To ensure that development has regard to the protection and enhancement of the environment, with particular regard to Conservation Areas, listed buildings and Tree Preservation Orders
• To provide an efficient, effective and high quality service to all customers, making the best use of available resources and to inspire customer confidence at all levels of the service
• To determine planning and advertisement applications, undertake planning enforcement and monitor development consistently with national and local policies
• To make the work of the Development Control service understandable and responsive to its customers
• To ensure that staff are effectively managed and motivated and fully developed according to their capabilities, aspirations and within available resources, through training to meets the aims and objectives listed above