Contents
- Development Control Aims
- If you want Information and Advice
- Pre- Application Discussions
- Submitting a Planning application
- Dealing with an Application
- Notifying the Public and Consultations
- Making the Decision
- Monitoring Development
- Planning Appeals
- Trees
- Complaints and Performance
- Targets Summary Sheet (all targets commence from date of receipt)
Development Control Customer Charter
If you want Information and Advice
Approved January 2006
We welcome discussions with the applicant or agent before an application is made to encourage quality applications and to ensure that they can be dealt with as efficiently as possible. The office is open at the following times:
| Day | Opening Time |
|---|---|
|
Monday Tuesday Thursday |
9am to 5.30pm |
| Wednesday | 10am to 5.30pm |
| Friday | 9am to 4.30pm |
We will make requested planning application files available for inspection as soon as possible and normally no later than 24 hours from a request being received.
All letters received by the Development Control team will be acknowledged within three working days, this includes letters commenting on planning proposals or letters raising queries. Sometimes, due to the complexity of the enquiry or the need to await a consultation response, it may take longer to reply and you will be advised of when a response can be expected in the acknowledgement letter.
We aim to answer telephones within five rings. If we can't deal with your enquiry immediately, we will return your call as soon as possible, at the latest by the next working day.