Development Control Customer Charter

Submitting a Planning application

Approved January 2006

It is the applicant's responsibility to ensure that the application is submitted correctly with, for example, the correct fee and sufficient details to enable it to be determined. However, if needed, advice or help will be available for completing the application form and providing private householders and other individuals with ordnance survey site plans. A charge will be made to cover the cost of this service in line with a scale of fees set by the Ordnance Survey and the Council's own administrative and photocopying charges.

The applicant or agent will be told what application fee is payable and on what basis the fee is calculated.

Each application will be checked, registered and its receipt acknowledged within three working days. The acknowledgement letter will inform the applicant of the date of receipt of the application, the expiration of the eight week period within which an appeal may be lodged if a decision has not been made and the name and direct dial telephone number of the case officer dealing with the application.

If a submitted application is incomplete or invalid, the applicant or agent will be notified and an explanation given as to how this can be corrected, within five working days.

Some applicants may prefer to use their own professional adviser or agent and in such cases, discussions and negotiations will always take place directly with the adviser or agent.