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Development Control Customer Charter

Targets Summary Sheet (all targets commence from date of receipt)

Approved January 2006

Service	Target
1. Pre - application Discussions: Asking for advice Telephone enquiries Acknowledgement of letters Response to letters Viewing a file Telephone response rate	Within 1 working day Within 3 working days Within 10 or 20 working days Within 1 working day Within 5 rings
2. Submitting a Planning Application Checking, registration and issue of receipt Letter to applicant/agent on non-valid applications and informing of action required.	Within 3 working days Within 5 working days
3. Dealing with an Application Officer site visit	Within 10 working days
4. Notifying the public and consultations Copies of valid applications available for inspection (Planning Register) Copies of decision notices available Planning application files available for inspection following request	Within 3 working days Within 2 working days Within 1 working day
5. Making the decision Determining major applications Determining major applications Determining householder and other applications Forwarding decision notice to applicant Site visit by Planning Sub Committee on deferred items Neighbours who have made comments advised of application outcome	60% within 13 weeks 65% within 8 weeks 80% within 8 weeks Within 1 working day Within 15 working days Within 1 working day
6. Monitoring/Enforcement Decision relating to the discharge of a planning condition. (non complex cases) Decision on proposed amendments to an application Acknowledgement of written enforcement complaint Initial Enforcement site visit Notification to complainant about progress/action to be taken or why no formal action is needed Notification to complainant about decision to take formal enforcement action	Within 15 working days Within 15 working days Within 3 working days Within 10 working days Within 15 working days Within 10 working days
7. Trees Determination of applications for tree surgery to trees covered by a Tree Preservation Order Applications for tree surgery to trees in a Conservation Area Reported unauthorised tree work- response letter	Within 8 weeks Within 6 weeks Within 15 working days
8. Complaints and Performance Written acknowledgement of complaint Response to complaint	Within 5 working days Within 15 working days

Further Information

Contact

Tel: 0121 704 6000 Email: connectcc@solihull.gov.uk PO Box 18, Council House Solihull, B91 3QS

Attachments

Development Control Customer Charter

Solihull Metropolitan Borough Council

Solihull Connect, Library Square, Solihull West Midlands B91 3RG UK

0121 704 6000

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