Community & Economic Regeneration Team - Customer Satisfaction - Privacy Statement
Data Protection
This is the privacy statement for the Community & Economic Regeneration Team - Customer Satisfaction Form.
Contact details
Your information will be held by the Community & Economic Regeneration Team, who can be contacted on tel: 0121 704 8731 or email economicdev@solihull.gov.uk or by post to Community & Economic Regeneration Team, Solihull Metropolitan Borough Council, PO Box 18, Council House, Solihull, West Midlands, B91 9QS.
How we will use your information
The personal information you provide will be recorded in order to monitor satisfaction with the performance of Community & Economic Regeneration Team. It will be used to enable Community & Economic Regeneration Team to be aware of customers' needs and develop the services offered to meet them. It may also be used to deal with any complaints.
Who else it will be shared with
If you have a complaint with the service you received from Community & Economic Regeneration Team your personal information may be shared with other relevant Council divisions in order to resolve this.
How long it will be kept
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
Your personal information will be kept for up to two years, after which it will be destroyed.
How we will ensure it is accurate
If the Community & Economic Regeneration Team needs to contact you about your survey response or a complaint, they may ask you to confirm your personal details, if applicable.
How we will safeguard it
The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of Council staff.
How people can check the information we hold
Information about this site is available.
How to complain
Information about how to complain is available.
Contact
For more information on Data Protection please contact infogov@solihull.gov.uk.
Please contact web@solihull.gov.uk for comments about this web page, which was updated 10 September 2008.
Further Information
See Contact Us for details of general Council contacts.