Report Dog Fouling form - Privacy Statement
Data Protection
This is the privacy statement for the Report Dog Fouling form.
Contact details
The information you submit will be held by the Places Directorate who can be contacted on tel 0121 704 8000 or by post at PO Box 24, Council House, Solihull, West Midlands B91 9QT.
How we will use your information
Your report of dog fouling will be logged onto a computer system. It will be assigned to a Council Officer within Public Protection to investigate in 5 working days and who will contact you, if necessary.
Who else it will be shared with
The location of the dog fouling may be shared with other Council divisions or a contractor to arrange removal of the dog fouling. However it is very unlikely that your personal details will need to be passed to them.
Your personal data may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in.
How long it will be kept
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
The information will also be retained on the Customer Relationship Management (CRM) system so that we can monitor customer contact trends and plan for the future.
How we will ensure it is accurate
When you are contacted by Council staff about your report they may double check the personal details you have supplied, if necessary.
The information captured by the Contact Service and recorded on CRM will be compared with other CRM system links into the Council's other systems to ensure that information is accurate. To help keep our records up to date when customers contact the contact service the information that we hold on CRM will be confirmed and changed as required. These changes will be passed to the Information Management Team who will co-ordinate the amendment of other Council systems.
How we will safeguard it
The information will be kept in a secure office environment. It will be held on a computer database that can only be accessed by authorised members of Council staff.
All staff undergo training and understand the importance of data protection. Access to Council's systems is via password control so that only people who need to access your information in order to provide Council services are able to.
How people can check the information we hold
Information about this site is available.
How to complain
Information about how to complain is available.
Contact
For more information on Data Protection please contact infogov@solihull.gov.uk.
Please contact web@solihull.gov.uk for comments about this web page, which was updated 02 June 2010.
Further Information
See Contact Us for details of general Council contacts.