Contact Parks - Privacy Statement

Data Protection

This is the privacy statement for the Contact Parks form.

Contact details

Your information will be kept by the Solihull Connect Customer Contact Centre who can be contacted on telephone 0121 704 8000 or email: connectcc@solihull.gov.uk. It will be passed to the Transport, Highways and Environmental Maintenance division who can be contacted on telephone 0121 704 8472 and by post at Transport, Highways and the Environment, Solihull MBC, Central Depot, Moat Lane, Solihull, B91 2LW

How we will use your information

The information that you provide will be used to acknowledge and answer your comments/enquiry. You may be contacted after your request has been dealt with to check if you were satisfied with the service provided.

Who else it will be shared with

The personal information that you provide will be shared within Transport, Highways and the Environment.

How long it will be kept

The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.

Your information may be kept for up to seven years after the last action taken in relation to your request.

The information will also be retained on the Customer Relationship Management (CRM) system for 5 years so that we can monitor customer contact trends and plan for the future.

How we will ensure it is accurate

If you are contacted Council staff will ask you to confirm your information if necessary to ensure accuracy.

The information captured by the Contact Service and recorded on CRM will be compared with other Council systems to ensure that information is accurate. To help keep our records up to date when customers contact the Contact Service the information that we hold on CRM will be confirmed and changed as required. These changes will be passed to the Information Management Team who will co-ordinate the amendment of other Council systems.

How we will safeguard it

The information will be kept in a secure office environment. It will be held on computer databases that can be only be accessed by authorised Council staff.

All staff undergo training and understand the importance of data protection. Access to the council's systems is via password control so that only people who need access to your information in order to provide Council services are able to.

How people can check the information we hold

Information about this site is available.

How to complain

Information about how to complain is available.

Contact

For more information on Data Protection please contact infogov@solihull.gov.uk.

Please contact web@solihull.gov.uk for comments about this web page, which was updated 10 September 2008.

Further Information

See Contact Us for details of general Council contacts.