Contact Development Control Enforcement Team - Privacy Statement

Data Protection

This is the privacy statement for the Making a Planning Enforcement Complaint.

Contact details

Your information will be held by Development Control who can be contacted on telephone 0121 704 8008 or on email planning@solihull.gov.uk or by post at Planning Services, PO Box 11652, Solihull, B91 9YA.

How we will use your information

The information you provide will be accessed and used by Development Control Enforcement staff in order to answer your query. Your query will be logged on a secure computer database for recording purposes and then passed to authorised Council staff. It may also be used to monitor the performance of Development Control and to identify trends within our service.

Who else it will be shared with

As the information you provide is confidential, we will not release your information to a third party. In exceptional circumstances we may be required to release your details to the Police or other Government agencies.

How long it will be kept

The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.

How we will ensure it is accurate

The information captured by Development Control and recorded onto a secure database will be compared with other CRM system links into the Council's other systems to ensure that information is accurate. To help keep our records up to date when customers contact the contact service the information that we hold on CRM will be confirmed and changed as required. These changes will be passed to the Information Management Team who will co-ordinate the amendment of other Council systems.

How we will safeguard it

The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of Council staff.

All staff undergo training and understand the importance of data protection. Access to Council's systems is via password control so that only people who need to access your information in order to provide Council services are able to.

How people can check the information we hold

Information about this site is available.

How to complain

Information about how to complain is available.

Contact

For more information on Data Protection please contact infogov@solihull.gov.uk.

Please contact web@solihull.gov.uk for comments about this web page, which was updated 01 June 2010.

Further Information

See Contact Us for details of general Council contacts.