Make a complaint of property overcrowding - Privacy Statement
Data Protection
This is the privacy statement for the Reporting a complaint about overcrowding in a property form.
Contact details
Solihull Connect will hold the personal details that you provide on its Customer Relationship Management (CRM) computer system. Solihull Connect can be contacted by telephone on 0121 704 6000, by fax on 0121 717 1599, by email at connectcc@solihull.gov.uk and by post at Solihull Connect, Library Square, Solihull, B91 3RG. You can also visit one of our Walk in Centres.
Your details and complaint will be passed to Public Protection who can be contacted by post at Public Protection, Council House, Solihull B91 9EG
How we will use your information
We will record on CRM that you made a complaint. Your personal details e.g. name, address, telephone number, email, will be checked against any personal details that we may already hold on CRM. We will update CRM if there are any changes.
Your information will be used to investigate your complaint about overcrowding in a property. You may be contacted after your request has been dealt with to check if you were satisfied with the service provided.
Who else it will be shared with
We will share the complaint with the property owner or landlord or managing agent of the property in order to resolve the issue of overcrowding.
We will not tell them who made the complaint. If they state the name of the person whom they think made the complaint we will neither confirm nor deny this.
We will also share your complaint about the overcrowding, and your personal details if you are an occupant of the overcrowded property, with Solihull Community Housing.
How long it will be kept
We will keep your personal details and complaint on CRM as long as you are resident in the borough and/or your record is active on CRM. Your information remains on CRM as an inactive record when you move out of the Borough.
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
How we will ensure it is accurate
To help keep our records up to date when customers contact us the information that we hold on CRM will be confirmed and changed as required.
How we will safeguard it
The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of Council staff.
Additionally employees are trained about data protection and understand its importance.
How people can check the information we hold
Information about this site is available.
How to complain
Information about how to complain is available.
Contact
For more information on Data Protection please contact infogov@solihull.gov.uk.
Please contact web@solihull.gov.uk for comments about this web page, which was updated 11 September 2008.
Further Information
See Contact Us for details of general Council contacts.