Report a blocked lake/water course form - Privacy Statement
Data Protection
This is the privacy statement for the Report a blocked lake/water course form.
Contact details
Solihull Connect will hold the personal details that you provide on the Council's Customer Relationship Management (CRM) computer system. Solihull Connect can be contacted by telephone on 0121 704 6000, by fax on 0121 717 1599, by email at connectcc@solihull.gov.uk and by post at Solihull Connect, Library Square, Solihull, B91 3RG. You can also visit one of our Walk in Centres.
Solihull Connect, Ground Floor, Library Square, Solihull, West Midlands, B91 3RG
Solihull Connect at Shirley Police Station, 286 Stratford Road, Shirley, Solihull, West Midlands, B90 3AR
Solihull Connect at Chelmsley Wood Area Housing Office, 6/8 Coppice Way, Chelmsley Wood, Solihull, B37 5TS
Solihull Connect at Balsall Common Library, 283 Kenilworth Road, Balsall Common, West Midlands, CV7 7EL. (Thursdays 10am - 2pm only).
How we will use your information
Council staff will look into the problem based on the information you provide. You may be contacted about the results of their enquiry. You may also be contacted after your request has been dealt with to check if you were satisfied with the service provided.
Your personal data may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in.
Your personal details e.g. name, address, telephone number, email, will be checked against any personal details that we may already hold on CRM. We will update CRM if there are any changes.
Who else it will be shared with
Personal data held on CRM is shared with other service areas who have access to CRM. We will share your comments and feedback in order to improve services.
How long it will be kept
We will keep your personal details and feedback on CRM as long as you are resident in the borough and/or your record is active on CRM. Your information remains on CRM as an inactive record when you let us know that you have moved out of the Borough.
How we will ensure it is accurate
To help keep our records up to date when customers contact us the information that we hold on CRM will be confirmed and changed as required.
How we will safeguard it
Your information will be kept in a secure office environment. Only authorised members of staff who are licensed users of CRM will be able to access CRM and it is password protected.
Additionally our staff are trained about data protection and understand its importance.
How people can check the information we hold
Information about this site is available.
How to complain
Information about how to complain is available.
Contact
For more information on Data Protection please contact infogov@solihull.gov.uk.
Please contact web@solihull.gov.uk for comments about this web page, which was updated 24 April 2009.
Further Information
See Contact Us for details of general Council contacts.