Why have yellow lines (etc) been painted on this road? - Privacy statement
Data Protection
This is the privacy statement for the Why have yellow lines (etc) been painted on this road?.
Contact details
Your information will be held by Transport, Highways and the Environment who can be contacted by post at PO Box 19, Council House, Solihull, B91 9QT.
How we will use your information
The personal information you provide will be used to help the Council deal with you enquiry and may be used by other Council division and partner organisation to help make sure that records about you are kept up to date. Your personal details e.g. name, address, telephone number, email, will be checked against any personal details that we may already hold on CRM. We will update CRM if there are any changes.
Who else it will be shared with
Your personal information will not routinely be shared with any other Council divisions or external organisations without your permission.
How long it will be kept
The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.
Your enquiry will be kept for up to seven years after the last action taken in relation to your enquiry.
How we will ensure it is accurate
When you are contacted by Council staff you may be asked to confirm your details, if necessary.
The information captured by the Contact Service and recorded on CRM will be compared with other CRM system links into the Council's other systems to ensure that information is accurate. To help keep our records up to date when customers contact the contact service the information that we hold on CRM will be confirmed and changed as required. These changes will be passed to the Information Management Team who will co-ordinate the amendment of other Council systems.
How we will safeguard it
The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of Council staff.
All staff undergo training and understand the importance of data protection. Access to Council's systems is via password control so that only people who need to access your information in order to provide Council services are able to.
How people can check the information we hold
Information about this site is available.
How to complain
Information about how to complain is available.
Contact
For more information on Data Protection please contact infogov@solihull.gov.uk.
Please contact web@solihull.gov.uk for comments about this web page, which was updated 22 July 2011.
Further Information
See Contact Us for details of general Council contacts.