Your Solihull Survey - Privacy Statement

Data Protection

This is the privacy statement for the Your Solihull Survey.

Contact details

The information you submit will be passed to the Communications Division who can be contacted on tel 0121 704 8397.

How we will use your information

Your comments will be used to assess customer satisfaction and for further consideration of the development of Your Solihull.

Who else it will be shared with

Your personal details will not be routinely shared with any other Council divisions or external organisations.

They may be shared with other Council services and partner organisations to ensure our records are kept accurate and to help us to identify services you may be entitled to or interested in.

How long it will be kept

The information you submit will not be kept for any longer than is needed. The length of time will depend upon whether the Council has a business need for keeping the information and/or if the law requires that we keep the information for a particular length of time.

Once your feedback has been recorded your personal details will be destroyed.

How we will ensure it is accurate

As you supplied your personal details, this is not applicable.

How we will safeguard it

The information will be kept in a secure office environment. It will be held on computer databases that can only be accessed by authorised members of Council staff.

How people can check the information we hold

Information about this site is available.

How to complain

Information about how to complain is available.

Contact

For more information on Data Protection please contact infogov@solihull.gov.uk.

Please contact web@solihull.gov.uk for comments about this web page, which was updated 24 May 2011.

Further Information

See Contact Us for details of general Council contacts.