Ensuring High Standards

Local Accountability

Educational Psychology is a Service in which professionally trained Psychologists are held accountable for service practice to a Principal Educational Psychologist.  The Principal is responsible for providing;

• Leadership
• Management and deployment of team members
• Supervision and induction
• Continuing professional development to nationally recognised standards

We are Solihull Metropolitan Borough employees in the Directorate for People.  Our task is to deliver services to children, families and schools in Solihull as part of the Quality Division.  Phillip Moss is our Service Director.

Professional Conduct, Performance and Ethical Standards

Effective from 1st July 2009 'Educational Psychologist' is a protected title.  We are ethically and legally bound by professional practice guidelines and have to abide by the Health Professions Council (HPC) standards of proficiency for practitioner psychologists.  As Registered Practitioners, our standards of conduct, performance and ethics are:

• To act in the best interest of service users
• To respect the confidentiality of service users
• To keep high standards of personal conduct
• To provide HPC with any important information about staff conduct and competence
• To keep professional knowledge and skills up to date
• To act within the limits of knowledge, skills and experience and, if necessary to refer the matter to another practitioner
• To communicate properly and effectively with service users and other practitioners
• To effectively supervise tasks we have asked other people to carry out
• To get informed consent
• To keep accurate records
• To limit our work or stop practising if our performance or judgment is affected by health
• To behave with honesty and integrity and make sure that our behaviour does not damage the public's confidence in us or our profession
• To make sure any advertising we do is accurate

Compliments and Complaints

The Educational Psychology Service in Solihull receives very few complaints from members of the public.  If we receive a complaint and have made a mistake, we apologise, put things right and do our best to avoid making the same mistake again.  Any complaint received from a member of the public is considered within the Corporate Complaints Procedure.  The Educational Psychology Service regularly receives compliments from our service users.  We welcome these messages to remind us of the aspects of our work that is valued.