Contract management

All Contract suppliers are monitored during the contract period, and are subject to performance reviews.

Whether you are providing non-critical goods, or a vital service, the requirements of suppliers are fundamentally the same.

Generally contracts are awarded to the best value company - in terms of price, quality, delivery and service.

Suppliers must ensure their quality and performance, as stated in the tender document, is maintained (or improved) during the contract period. This may be done through certain processes, regular meetings or simply monitoring if deliveries are received on time.

Which ever method we choose, most suppliers know it makes good sense to get it right first time, as there may be other opportunities within the Council. We also work closely with other local government organisations and provide/request references as needed.

Feedback

It is essential that the corporate procurement service receives feedback on suppliers performance.

If we receive complaints regarding the supplier's performance we will note this for the next contract review or if an incident is serious enough, we will carry out immediate action.

For example providing a service sub standard, poor quality products, poor customer service.

Contact Details

For more information on Contracts, please phone the Corporate Procurement Service

Telephone: 0121 704 6089

Email: procurementteam@solihull.gov.uk