Trading standards

Public and Business advice on Animal Health, Debt, Food Safety, Licences, Misleading Adverts, Product Safety and Weights & Measures.

Advice and support for consumers in Solihull is now provided by Consumer Direct. Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in The West Midlands and by Government. Consumer Direct works in partnership with Local Authority Trading Standards Advice Services offering first level advice and information on a wide range of consumer issues. More complex problems, or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services

To speak to a Consumer Direct adviser, please call 08454 04 05 06. Opening hours are 8.00 am and 6.30pm Monday - Friday or 9.00am to 1.00pm on Saturdays. (Minicom users should call on 08451 28 13 84). To email Consumer Direct, please Contact us via the Consumer Direct website.

A wide range of consumer information and advice is also available online from the Consumer Direct website at http://www.consumerdirect.gov.uk/

• Advice to consumers
  Information and advice to consumers. When you buy goods from any business you have certain civil rights.
• Animal health and welfare
  Information about animal health and welfare.
• Debt and money
  Information to help with credit/debt problems.
• Description of goods
  Information about description of goods and services.
• Fair trading
  Information about fair trading laws.
• Food and agriculture
  Frequently Asked Questions in Respect of Food and Safety
• Food labelling and composition
  Information about the labelling of food and it's composition.
• Misleading Adverts
  Information about misleading advertisements and how you can protect yourself and who you can contact to take action to stop misleading advertisements.
• Petroleum filling stations
  Information about the unloading of petroleum spirit at petrol filling stations and other licensed premises
• Product safety
  Traders have a duty to supply only safe consumer goods.
• Retail - trading standards
  Traders must display prices for most of the goods they sell. Any pricing information given must be clear and meaningful.
• Trader approval schemes
  Shipshape is a Trading Standards Scheme for Home Improvement Professionals to demonstrate their commitment to fair, professional and honest trade.
• Weighbridges
  
• Weights and measures
  Traders must weigh and measure goods accurately. There are many legal controls covering all aspects of weighing and measuring.