Trading standards

Public and Business advice on Animal Health, Debt, Food Safety, Licences, Misleading Adverts, Product Safety and Weights & Measures.

Advice and support for consumers in Solihull is provided by Citizens Advice. The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Citizens Advice works in partnership with Local Authority Trading Standards Advice Services offering first level advice and information on a wide range of consumer issues. More complex problems, or complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

To speak to Citizens Advice, please call 08454 04 05 06. Opening hours are 9.00am to 5.00pm Monday - Friday (Textphone users should dial 18001 followed by Citizens Advice consumer helpline number 08454 04 05 06)

A wide range of consumer information and advice is also available online from the Citizens Advice website at http://www.adviceguide.org.uk/

• Advice to consumers
  Information and advice to consumers. When you buy goods from any business you have certain civil rights.
• Animal health and welfare
  Information about animal health and welfare.
• Debt and money
  Information to help with credit/debt problems.
• Description of goods
  Information about description of goods and services.
• Fair trading
  Information about fair trading laws.
• Food and agriculture
  Frequently Asked Questions in Respect of Food and Safety
• Food labelling and composition
  Information about the labelling of food and it's composition.
• Misleading Adverts
  Information about misleading advertisements and how you can protect yourself and who you can contact to take action to stop misleading advertisements.
• Petroleum filling stations
  Information about the unloading of petroleum spirit at petrol filling stations and other licensed premises
• Product safety
  Traders have a duty to supply only safe consumer goods.
• Retail - trading standards
  Traders must display prices for most of the goods they sell. Any pricing information given must be clear and meaningful.
• Trader approval schemes
  No Rogue Traders Here now hosts Solihull Trading Standards’ Shipshape List.
• Weighbridges
  
• Weights and measures
  Traders must weigh and measure goods accurately. There are many legal controls covering all aspects of weighing and measuring.