Parking Enforcement - Council car parks

Information on Council car park parking fines.

Dressed in distinctive blue uniforms our Civil Enforcement Officers will issue Penalty Charge Notices (PCNs) to those vehicles parked illegally.

The Police will continue to enforce:

• Parking on footways (unless a yellow line or parking restriction is alongside)
• Dangerous parking where parking restrictions do not exist
• Parking on pedestrian crossings
• Obstruction offences

There is no link between the number of PCNs issued and the Civil Enforcement Officers pay or other incentives.

Civil Enforcement Officer will be able to issue PCNs at any time that a parking restriction is in force.

Penalty Charge Notice

How much are the Penalty Charge Notices (PCNs) and how do I pay?

There are two charges, and the one that applies depends on the contravention that has occurred. An example list of the different levels of parking offences is attached.

This could be £70.00, discounted to £35.00 if paid within the first 14 days of when the Notice was issued/served, or £50.00, discounted to £25.00 if paid within the first 14 days of when the Notice was issued/served.

I've got a PCN and I think it has been wrongly issued, what can I do?

You can contact the Council using the details below. We do not currenely accept appeals via email.

• Our parking appeals team will thoroughly investigate the case
• They will contact you with the decision in writing
• If it hasn't been cancelled and you are still not satisfied, we will tell you how to appeal to the Traffic Penalty Tribunal (TPT), this is an independent appeal service whose decision is binding on both parties

The Process

• A Civil Enforcement Officer issues a Penalty Charge Notice (PCN) by fixing it to the vehicle or handing it to the driver.
• The charge is payable within 28 days, or discounted if paid within 14 days.
• The PCN can be challenged during the 14 day discount period by writing to Parking Services at Solihull Metropolitan Borough Council. The Council will then respond in writing, either cancelling the PCN, or identifying that there were not proper grounds for cancellation.
• If an outstanding discounted charge is not paid within the allowed period, a form called a Notice to Owner will be sent to the person or company believed to be the owner of the vehicle and the full penalty charge will be payable. The owner of the vehicle is liable for payment of the PCN.
• Once the owner has received a Notice to Owner, the owner has 28 days to make a 'formal' challenge, in writing to Parking Services.
• The Notice to Owner form itself details the legal grounds on which this formal representation may be made.
• Formal representations are responded to in writing, either cancelling the PCN, or identifying that there were not proper grounds for cancellation, in which case, a 'Notice of Appeal' (enabling an appeal to the independent Parking Adjudicator, TPT) will be included.
• For further details on the PCN process, please view the PATROL flow chart.

Paying your Penalty Charge Notice

There are several ways to pay your Penalty Charge Notice

Pay online:

You can pay online using our secure payment facility 24 hours a day, 7 days a week with a credit or debit card.

Pay by phone:

You can pay with a credit or debit card using our automated telephone Payment Line which is available 24 hours a day, 7 days a week. Telephone: 0121 704 0869 or telephone Solihull Connect 0121 704 8000 and speak to an operator to make a credit or debit card payment.

Please do not send cash though the post

Contact Details:

For more information please contact:

Telephone: 0121 704 8000

Email: parking@solihull.gov.uk

However we will not be able to discuss an appeal against a Penalty Charge Notice or any issues arising from the issue of a Penalty Charge Notice. For this you must Follow the standard appeals process. Please do not send any appeals to this email address.