Payment system unavailable - Wednesday 15 July 2020

We will be carrying out essential maintenance to our payment system on the 15 July 2020. This is scheduled to start at 10:00am and should be finished by 13:00pm. If you have difficulties making a payment during this period, please try again after 13:00pm.


Complain or appeal about access to information

If you have asked for information and have been refused some or all of it, you should have been told why. If you disagree with our reasoning and the decision not to release information you can appeal. This applies to all requests for information made under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR) or Data Protection legislation.

What are FOIA, EIR and Data Protection?

The Freedom of Information Act 2000 (FOIA) gives people a general right of access to recorded information held by or on behalf of public authorities. The Environmental Information Regulations 2004 (EIR) give similar rights of access but specifically to information relating to, or affecting, the environment. Data Protection legislation sets out how we use your personal information. It also gives you certain rights, including the right to access the personal information we hold about you.

How to complain

Contact the Corporate Information Governance Manager:


If you are not happy with the outcome of your complaint, you may apply directly to the Information Commissioner's Office (ICO) for a decision. Generally the ICO will not make a decision until you have exhausted the complaints procedure provided by the Council.

Live Chat

graphic which links to our Live Chat service


Is this information helpful?

Tell us how we can improve this page

Contact us

This site uses cookies to help deliver an engaging user experience.
To learn more about what cookies are and how to manage them visit