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Registration service performance

We are committed to providing customers with high quality services, increased flexibility and greater choice.

Service Delivery Plan (April 2019 - March 2020)

Our Service Delivery Plan contains details about consultation with our customers, engagement of our employees, benchmarking with other authorities and the development of a business plan and marketing strategy to help facilitate continuous improvement.

Performance targets

Service targets provide a benchmark for delivering a great service to our customers and help us to evaluate our performance.

Key performance targets
Customer request Performance target
Copy certificate 95% issued in 7 days
Copy certificate priority service 95% issued in 24 hours
Birth registration by appointment 95% issued in 10 minutes
Birth registration no appointment 95% issued in 30 minutes
Death registration 90% issued in 10 minutes
Notice appointment 90% issued in 10 minutes

Performance reports

Our performance reports provide an overview of our service alongside key performance targets:

The following infographic provides a summary of our performance for April 2018 to March 2019.

Live Chat

graphic which links to our Live Chat service

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