Solihull Connect contact service performance
We receive enquiries and requests in a variety of ways. Below you will see how many enquiries we deal with on a yearly basis. Pretty busy when you consider that Solihull has a population just over 200,000.
You can read our Year End Report for 2018/19 that provides an insight into our performance and most popular services, including Adult Social Care (ASC).
You said, We did
We always welcome your feedback.
Here is a small example of some of the compliments, comments and complaints.
- compliment - a customer "wanted to express her gratitude for the way she had been dealt with by the staff of both Walk-in & Contact Centre at Connect. The politeness, helpfulness and high standard of service she has always received"
- comment - a customer comment was received to say that a customer was very happy that she "had got through to a person that is polite and courteous and can answer all of her questions without having to be transferred through to other departments" the customer thought that this was refreshing in this day and age where pressing buttons and talking to machines seems to be the norm anywhere else
- complaint - we received a complaint regarding misinformation that was given to a taxi licensing customer. The complaint was satisfactorily resolved and the learning from this was that the member of staff was advised of the error that had been made and changes to the scripting information that is used by all advisors has taken place