Solihull Connect Local

Opening hours

We’ve noticed how and when you contact us is changing and want to be here when you need us most. To do this we are trialling a change to our opening hours from Saturday 3 August 2019.

As part of this trial we will actively seek your feedback and review any comments we receive to evaluate how this is working for you.

Comment on our changes


Solihull Connect Contact Centre

Solihull Connect walk in centres at Solihull and Chelmsley Wood

Solihull Connect walk in centre at Shirley

Solihull Connect Local

We have 4 Solihull Connect Local self-service hubs within the borough.

At Solihull Connect Local you can use free to access PCs to connect with Solihull Councils online services. If you need a little help a free telephone enables you to speak directly to one of our Customer Service Advisors. The same applies if you would like to access any of the services of the Council’s partner organisations, including Solihull Community Housing.

If you’re not confident using a PC library staff are on hand to help guide you online. Library staff can also accept paper applications, i.e. Blue Badges, however staff cannot advise you on individual council services.

There are no cash facilities at our Solihull Connect Local hubs but you can pay online or call our telephone payment line on 0300 456 0502.

If you would prefer to talk to a Customer Service Advisor face to face please visit one of our Solihull Connect walk in centres.

Where to find us

Solihull Connect Local at Kingshurst Library
Marston Drive
Solihull B37 6BD
AccessAble guide

Solihull Connect Local at Smiths Wood Village Centre Library
Elmwood Place
37 Burtons Way
B36 0UG
AccessAble guide

Solihull Connect Local at Balsall Common Library
283 Kenilworth Road
Balsall Common
AccessAble guide

Solihull Connect Local at Dickens Heath Library
Old Dickens Heath Road
Dickens Heath
B90 1SD
AccessAble guide

Opening times

  Kingshurst Smiths Wood Balsall Common Dickens Heath
*Closed on
bank holidays
10.00am - 1.00pm
and 2.00pm to 5.00pm
9.00am - 5.00pm 10.00am - 6.00pm 2.00pm - 6.00pm
Tuesday 10.00am - 1.00pm
and 2.00pm to 5.00pm
9.00am - 5.00pm 10.00am - 5.00pm 2.00am - 5.00pm
Wednesday   9.00am - 5.00pm    
Thursday 10.00am - 1.00pm
and 2.00pm - 6.00pm
9.00am - 5.00pm 10.00am - 6.00pm 10.00am - 1.00pm
and 2.00pm to 5.00pm
Friday 10.00am - 1.00pm
and 2.00pm to 5.00pm
9.00am - 5.00pm 2.00pm - 5.00pm  
Saturday 10.00am - 1.00pm   10.00am - 4.00pm 10.00am - 1.00pm
and 2.00pm to 5.00pm

Live Chat

graphic which links to our Live Chat service


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