Essential maintenance

As part of improvements to our network we will be updating our internet connection from Tuesday 22 to Thursday 24 October 2019.

While we don’t anticipate any downtime you may notice a short interruption of our online services during 6.00pm to 8.00pm.

We thank you for your patience while this work is completed.

Pay your Sundry Income Invoice

What is a Sundry Income Invoice for?

You will be sent a Sundry Income Invoice for any chargeable service the Council delivers to you. The Invoice will show the amount you will need to pay and the details of the service you are being invoiced for.

How you can pay your Sundry Income Invoice:

Direct Debit

If you are invoiced for a service every month and wish to pay by Direct Debit please print off and complete the Direct Debit Instruction.

Paying online

Pay online now

Please quote your account number immediately followed by your Invoice number.

Paying over the telephone

Pay using your debit or credit card by calling 0300 456 0502.

This service is available 24 hours a day, 7 days a week, calls are charged at a local rate.

Please quote your account number immediately followed by your Invoice number.

Paying in person

You can make your payment by cash or cheque by visiting Solihull Connect at Theatre Square, Solihull or at Solihull Connect at Coppice Way, Chelmsley Wood Shopping Centre. For their opening times please visit our Solihull Connect walk in centres page.

Paying by post

Send your payment to:

Income and Awards
PO Box 1761
The Council House
Solihull
B91 9RR

Please make cheques and postal orders payable to: Solihull MBC

Please write your account number immediately followed by your Invoice number on the back of your cheque or postal order.

Paying by BACs

Payment should be sent quoting your account number immediately followed by your Invoice number to:

Barclays Bank
Sort Code: 20-07-71
Account Number: 70330124

Important information: Please note if you do not quote your account number followed by your invoice number when making payment, there will be a delay in your payment reaching your account.

Having problems paying your Sundry Income Invoice?

If you are having problems paying, contact us immediately on 0121 704 8173. Every effort will be made to make a mutually acceptable arrangement.

Please note, that where payments are not received on time, recovery action will be taken, the process is as follows:

  1. Reminder – This requests that payment is made within 7 days of the date of the reminder.
  2. Second reminder – called a 7 Day Letter – This requests that payment is made within 7 days to avoid further recovery action. This action will be in the form of:

    either:-

    the issue of a County Court Claim for which Court fees and interest will be charged at a rate of 8% or place the debt in the hands of our enforcement agents.

You should be aware that the effects of a County Court Claim are:

  • You could appear on a central Register of Judgments, Orders and Fines for 6 years
  • Your ability to obtain credit may be effected.

How to dispute the Invoice issued

If you wish to dispute the Invoice or it is not clear why it has been sent to you please contact the relevant service area quoted on the front of your invoice.

Copy Invoice requests

You can request a copy Invoice by either contacting the Sundry Income Team on 0121 704 8173 or by emailing: sundryincometeam@solihull.gov.uk

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