How accessible this website is

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Issues we're working on

We're aware of the following:

  • PDF or Word documents on our website may not be fully accessible to screen reader users


Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader.

While we are not required to update any documents published before 23 September 2018 if they are essential to providing our services, documents uploaded to our beta website will be accessible.

We are also aiming to reduce the amount of PDFs on our website by replacing them with web pages where possible.

If you are having trouble with any of our documents due to accessibility please get in touch.

Disproportionate burden

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We cannot change the look and feel of these forms ourselves as they are built and hosted through third party software.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We will make another assessment when the contract with each of our third party suppliers reaches its renewal date.

Content that’s not within the scope of the accessibility regulations

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 29 October 2020. It will be reviewed every quarter. 

This website was last tested on 2 September 2021. The test was carried out by us using testing and analysis tools provided by Siteimprove.