Business rates and payments

Business rates COVID-19

Following the recent Government announcements, Expanded Retail Relief will give eligible businesses 100% relief from their business rates in 2020/21, more details on this scheme can be found here. We have identified those businesses eligible for this discount and have now sent out revised business rates bills.

The government also announced that many childcare providers would pay no business rates in 2020/21. Again we have identified the nurseries eligible for the additional support and have sent out revised bills to them too. We are currently working through the Government guidance covering the cash grants for small businesses, retail, leisure and hospitality businesses with a view to getting the support paid to eligible businesses as soon as possible.

We have been contacting businesses directly to discuss payment of these grants. You can read more information on the eligibility criteria for the cash grant here, if after reading this you think you may be eligible, please complete our online form.

Due to the exceptional high volumes of grants being processed we aim to respond and process the majority of form submissions within approximately 10 working days. It is anticipated that if we are provided with all required information it will be sooner than this, however complex cases may take longer. All payments will be by BACS and letters will be sent once the payment has been made

Please bear with us and only make further contact if you have not heard from us within 14 working days from your submission. If you do need to contact us please email

If you need to urgently discuss these grants, please telephone our Business Rate Team on 0121 704 8175 for help and assistance.

Where possible please email and only call us if your enquiry is urgent. If the above number is busy, you can also call the Business Rate Team on 0121 704 6218 or 0121 704 6631.

Details on all the support available for businesses can be found here.

More comprehensive guidance for businesses on COVID-19 can be found here.

Business rates is a local tax that is paid by the occupiers of all non-domestic/business property, in the same way that Council Tax is a tax on domestic property.

Business rates, also called non-domestic rates, are charged on properties not used for domestic purposes such as shops, factories, hotels and offices.  However, the property doesn't have to be used for a business - if it is used for purposes which are not domestic it is likely to be rateable.  We will send you a business rates bill each year.

We collect business rates from over 4,000 business properties in our borough. Under the business rates retention arrangements introduced from 1 April 2013, authorities keep a proportion of the business rates paid locally.

If you pay business rates, there are several rate exemptions that you may be eligible for.

You can also view how our business rates are calculated.


Payment for the financial year starting in April and ending in March will be by 10 monthly instalments from April to January or upon request before 15 April can be paid over 12 months.

Your instalment due date will be the 1st of the month unless you request to pay on the 15th .

You can pay your business rates by:

Direct Debit

Direct debit is the preferred method of payment for businesses within Solihull. To register simply download our direct debit application form.


Pay online now

You will need a debit or credit card and your business rates account reference number.


Pay using your debit or credit card by calling 0300 456 0502.

This service is available 24 hours a day, 7 days a week, calls are charged at a local rate.

You will need your debit or credit card and your business rates account reference number.

In Person

You can pay by cash, cheque or card at one of our Solihull Connect walk in centres.

By Bacs 

Make payment to Barclays Bank, Solihull MBC Business Rates account quoting your 8 digit account number:

  • sort code 20-07-71
  • account number 604 74 320

Problems paying

If you have problems paying your business rates, please contact us immediately on 0121 704 8175.

Business rates reductions are available in some cases, whilst every effort will be made to reach a mutually acceptable agreement.

If payment is not received, reminder notices will be issued. If these are ignored, further recovery action will commence. This could result in a Court Summons and the instruction of enforcement agents to seize goods.

A Charging Order may also be put in place where the property is owned by the business and, if necessary, Bankruptcy of the business will be sought.

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