COVID-19 self-isolation

It is still a legal requirement to self-isolate if you test positive or are informed by NHS Track & Trace that you are an close contact of a positive case, although there are some exceptions to this. 

From Tuesday 30 November 2021

  • Those who have come into contact with an individual who may have been infected with the Omicron variant will need to self-isolate. This will apply even if you are fully-vaccinated or aged 18 or under. This is the law.

From the 11 January

From 17 January

  • People who are self-isolating and fully vaccinated can stop after five days if they get two negative lateral flow test results 24 hours apart on day five and day six. If either test is positive, you need to wait 24 hours before testing again.

Please read the full government guidance here.


To reduce the spread of COVID-19, anyone with COVID-19 symptoms or a positive test result must self-isolate at home. This can save lives.

You must not leave your home if you're self-isolating.

  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one

Anyone with COVID-19 symptoms or a positive test result should stay at home and self-isolate immediately.

If you test positive, your self-isolation period includes the day your symptoms started (or the day you had the test, if you did not have symptoms) and the next 10 full days.

You may need to self-isolate for longer if you get symptoms while self-isolating or your symptoms do not go away.

If you have symptoms of COVID-19, you should arrange to have a PCR test as soon as possible. This still applies even if you have received one or more doses of COVID-19 vaccine. Read more about this here



If you are self-isolating because of coronavirus, there are things you can do to reduce the chances of spreading any infection to the people you live with. If you have symptoms, you should stay away from other people you live with as much as possible.

If you can:

  • stay on your own in one room as much as possible and keep the door closed
  • avoid using shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • use a separate bathroom - otherwise, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched


  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • clean objects and surfaces you touch often (such as door handles, kettles and phones) using your regular cleaning products
  • consider wearing a face covering when in shared spaces
  • keep windows open in the room you're staying in and shared spaces as much as possible


  • share towels, including hand towels and tea towels

The Germ Defence website provides useful information about how to protect yourself and your household.

If you are on a low income and will struggle to meet your financial obligations as a result of self-isolating, you may be entitled to a self-isolation payment - for more information, or to make an application, visit this page and if you need any other practical support or emotional support visit our Here2Help section of the website. 

Or call us on 0121 704 8200 where a Customer Services advisor will assist you with making an application.

For the most up to date and detailed information and advice about self-isolating, please visit the government website.

Or call us on 0121 704 6892.