COVID-19 self-isolation

Read the full government guidance here.

Self-isolation

To reduce the spread of COVID-19, anyone with COVID-19 symptoms or a positive test result must self-isolate at home, along with the rest of their household. This can save lives.

You must not leave your home if you're self-isolating.

  • do not go to work, school or public places – work from home if you can
  • do not go on public transport or use taxis
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home
  • do not have visitors in your home, including friends and family – except for people providing essential care
  • do not go out to exercise – exercise at home or in your garden, if you have one

If you have symptoms or have tested positive for coronavirus, you’ll usually need to self-isolate for at least 10 days.

You’ll usually need to isolate for 10 days if:

  • Someone you live with has symptoms or tested positive
  • Someone in your support bubble has symptoms or tested positive
  • You have been told to self-isolate by NHS Test and Trace

You can return to your normal routine and stop self-isolating after 10 full days if your symptoms have gone, or if the only symptoms you have are a cough or anosmia, which can last for several weeks. If you still have a high temperature after 10 days or are otherwise unwell, stay at home and seek medical advice.

If you are isolating because of a positive test result but did not have any symptoms, and you develop COVID-19 symptoms within your isolation period, start a new 10 day isolation period by counting 10 full days from the day after the onset of your symptoms.

This graphic explains how self-isolation works if someone in a household has Covid-19 symptoms:

Covid-19 isolation graph

If you are self-isolating because of coronavirus, there are things you can do to reduce the chances of spreading any infection to the people you live with. If you have symptoms, you should stay away from other people you live with as much as possible.

If you can:

  • stay on your own in one room as much as possible and keep the door closed
  • avoid using shared spaces (such as the kitchen) at the same time as other people – eat your meals in your room
  • use a separate bathroom - otherwise, use the bathroom after everyone else and clean it each time you use it, for example, by wiping the surfaces you've touched

DO:

  • wash your hands with soap and water often, for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • clean objects and surfaces you touch often (such as door handles, kettles and phones) using your regular cleaning products
  • consider wearing a face covering when in shared spaces
  • keep windows open in the room you're staying in and shared spaces as much as possible

DON’T:

  • share towels, including hand towels and tea towels

The Germ Defence website provides useful information about how to protect yourself and your household.

If you are on a low income and will struggle to meet your financial obligations as a result of self-isolating, you may be entitled to a self-isolation payment - for more information, or to make an application, visit this page

Or call us on 0121 704 8200 where a Customer Services advisor will assist you with making an application.

For the most up to date and detailed information and advice about self-isolating, please visit the government website.

Or call us on 0121 704 6892.