Energy bills rebate

Apply for your energy rebate

If you did not use a Direct Debit method to pay your Council Tax in April 2022 we have sent you a letter inviting you to apply for your Energy Bill Rebate online (All letters are due to arrive by the end of May 2022).

To complete the application you will need to provide the Account Reference, Unique Property Reference Number (UPRN) and Unique Password, that can be found on your letter.

Please use the link below to begin your application and when requested select Energy Support Payment:

Solihull Council have partnered with Ascendant Solutions Ltd to facilitate the payment of the rebate using their Grant Approval website.

Help if you're trying to apply

We are receiving a high amount of calls about the rebate. If you need help applying please read the following information before you get in touch.

You do not need to enter a Quick Code.

When you apply:

  1. leave the Quick Code box empty
  2. enter your Property Reference Number
  3. select Find Schemes
Energy rebate application form

There are several different errors that can occur when trying to complete your application. 

Error Message What you need to do
Error 25 “The Property Reference Number provided was found on the Local Authorities Database however they have not indicated that the property is eligible for these Schemes. Please only contact the Local Authority if you believe this is not correct."

If you receive an error message, make sure you have checked that:

  • the letter from us confirms you are eligible to apply
  • the details you are entering match the information on your letter

If you still can't apply please email us at energybillrebate@solihull.gov.uk.

Error 36 “The Property Reference Number provided was found on the Local Authorities Database however they have not indicated that the property may be eligible for the selected scheme. Please check which scheme you are eligible for then try again. Please only contact the Local Authority if you believe this is not correct.”
Error 47

“There is a problem with the Property Reference number provided. If you have already submitted a request for this property it will appear in the 'MyGrants' area of the site. If you have not already submitted a claim for this property and you are the Eligible Party you need to contact the Local Authority to discuss your Grant Request urgently”

Error 49 “Something wasn't quite right.” You need to enter your Property Password Code.
Error 53 “Something wasn't quite right.” You need to enter your Property Password Code.
Error 64 “Something wasn't quite right.” Your property details have not been matched.
Error 83 "You can't make more than one application for this scheme." You can only receive one rebate.
Error 107 “The Local Authority has indicated that this Property Reference Number is not eligible for this Scheme.” The Property reference you have provided has already been used to apply.
Error 116 “Something wasn't quite right.” You have not entered a passcode.

Login and use the “My Grants” page to view the status of any grants you have requested. If there is a button saying “Continue Request” this means you have not completed your application.

Rebates will be paid within 14 working days of your application being completed.

The Unique Passcodes are case-sensitive and any letters in it must be entered as capital letters. 

Also please ensure that when you are asked to enter your property passcode you are using the unique passcode contained on the top of your letter. It can be found next to the Property Reference and Account Reference.

Energy rebate FAQ

Following the Chancellor’s announcement on 3 February 2022, households in England that are in council tax bands A to D will receive a £150 energy bill rebate from April 2022 to help with rising energy costs.

This rebate will be available to all households liable on 1 April, in council tax bands A to D and to those in Band E who qualify for the disabled band reduction. It will consists of a one-off payment of £150.

Our FAQ explains how the rebate will be paid and how we will contact you if we need to.

The government recognises that many households will need support to deal with the rising costs of household bills in 2022-23, driven by increasing energy costs.

To provide some immediate relief for these rising costs the government is providing local councils with funding to award a £150 one-off payment to those households that meet the eligibility criteria.

Your property must be in council tax bands A - D and you must be the person who is responsible for the council tax as at 1 April 2022. You can check your council tax band by looking at your latest council tax bill or by checking online using your postcode at Search for a property at GOV.UK.

To be eligible you must live in the property as your sole or main residence.

If your property is in council tax band E and you receive a disabled band reduction so pay council tax equivalent to a band D then you will also be eligible.

Yes, if your property is not your permanent residence (for example it is your second home) you will not be eligible for the payment even if it is in council tax band A - D.

The same applies if you do not live in your property. You will not be eligible if the property is unoccupied even if it is in council tax band A - D.

Yes, you will still be eligible for the payment even if you don’t have any council tax to pay because you get all of your council tax covered by a local council tax reduction.

If you live in a property that is in a council tax band A - D and you are liable for the council tax as long as the property is not empty or the property is not your second home you will be eligible for the payment.

For those residents who If you pay your council tax by direct debit and that direct debit is taken in April 2022 you will automatically receive the £150 payment directly into your bank account. This will be paid into the bank account that you use to pay your direct debit for council tax.

The bank account must be in the same name as the person who is liable to pay the council tax.

If you do not pay by direct debit you will still receive the payment but we will need more information from you. We will write to you telling you how to claim your payment using our online application form. The application form will ask you to confirm your bank details. The letter will also tell you how to complete the application form if you do not have online access.

We will also write to you if you pay by direct debit, but the payee account is in a different name to the person who is liable to pay the council tax.

No payments can be made until after the first Direct Debit of the year has been taken and cleared in April. This first payment will be used to confirm the bank details we hold are correct.

To be eligible for the payment you must be the liable person for council tax as at 1 April 2022. So, if you move from a Band D to a Band E on the 31 March, you will not be eligible.

You can check your council tax band by looking at your latest council tax bill or by checking online using your postcode at Search for a property at GOV.UK.

Depending on how you currently choose to pay your council tax, you will receive your rebate in one of the following ways:

I pay my council tax by direct debit on 1 April

  • If you are in Council Tax Bands A-D (or in Band E and qualify for the disabled band reduction) and paid your Council Tax by Direct Debit on Friday 1 April 2022, we are pleased to say your Energy Bill Rebate has now been processed. This will show in your Bank account under the reference “Solinea 6G1-Direct Ded", from Wednesday 20 April onwards (due to Easter bank holidays).
  • Please email energybillrebate@solihull.gov.uk if you have any queries.

I pay my council tax by direct debit on 15 April

  • your Direct Debit payment will be taken from your account on 15 April 2022
  • you do not need to do anything else, and can expect your rebate to be paid directly into your bank account during the week commencing Monday 25 April 2022.

I do not pay my council tax by direct debit, or I have recently set up a direct debit for my council tax

  • you will receive a letter week commencing 25 April with details of how to apply online for your rebate
  • if you are unable to apply online, the letter will also detail how you can get in touch with us so we can assist in making your application for you
  • once you have applied online, you can expect to receive your rebate directly into your bank account approximately 14 working days after application.

To ensure you get your rebate as quickly as possible, we are attempting to provide the rebate as a separate payment.

However, we are still looking into how this option may work.

This payment is separate to your council tax, and the Government are simply utilising the existing council tax database to process them and identify those households who qualify. There is no direct correlation between the rebate and your council tax payments.

The criteria on who is eligible for the payment is decided by the government. Solihull Council are acting as the administrators in this process.

If you are in council tax bands E to H, then you may be eligible for support from our discretionary scheme. Details of our discretionary scheme will be published as soon as possible.

Anyone with a second property in council tax bands A to D will not qualify and the council tax rebate is not payable on empty properties.

If you are renting and do not pay council tax as part of your arrangement, then you may not get the rebate paid to you. The Government plans to consult on how to help renters who do not pay council tax directly.

We will pay the energy rebate to the person named on the council tax bill. They will be paid for increased energy costs on behalf of the household.

One £150 payment will be made per eligible household (defined as a person or group of people living in a property that attracts a separate council tax bill).

The rebate is available to people who live in an eligible property for which they are liable for council tax. In most cases, the occupants of a property are liable for council tax, even if the bill is usually paid by someone else.

If you are eligible for the rebate and someone else usually pays your council tax by direct debit, we will not automatically pay the rebate into the direct debit bank account. Instead, you will receive a letter by 25 April with details of how to apply online for your rebate.

The rebate is available to people who live in an eligible property for which they are liable for council tax. It will not therefore be paid to residents of an HMO where the landlord is liable for the council tax bill. If the tenants of an HMO pay energy bills directly, they may be able to access support from the council’s discretionary fund. Full details of the scheme and the eligibility criteria will be published in due course. Please continue to check our website for further details.

We have a small amount of funding to create a discretionary scheme for those who are not eligible for the main rebate.

Full details of the scheme and the eligibility criteria will be published in due course. Please continue to check our website for further details.

If you are notified of your banding on or before 1 April 2022, and you are placed in bands A - D, we will make payment based on the official band allocated by the Valuation Office Agency (VOA).

If you are allocated a band by the VOA after 1 April 2022, further information will be published in due course. Please continue to check our website for further details.

No - you must continue to pay your council tax bill by the amounts and on the dates shown on your bill. If you are struggling to pay, please go to our Council tax and benefits page for help and advice.

More information about the £150 council tax energy rebate, as well as other ways the government is helping with rising energy costs, is available on the gov.uk website.