Problems paying your Council Tax

If you are having problems paying, please telephone us immediately on 0121 704 8100 or email

We can help you by reviewing your circumstances to make sure you are receiving all the benefits, discounts or reductions you may be entitled to. We may be able to make a different payment agreement with you.

If you don't let us know that you are having difficulty making payments, further costs may be added to your bill so you will end up having to pay more than the original amount.

I am on a low income

If you are on a low income you may be eligible to receive Council Tax Reduction

What happens if I don't pay?

Reminder, final notice and summons

The first time you do not pay an instalment we will send you a reminder and you will be asked to pay your instalment within 7 days to bring your account up to date.

By paying your instalment and bringing your account up to date we will take no further action and you will be able to continue to pay monthly.

If you do not pay your instalment within 7 days, we will issue a Magistrates Court summons. Any court costs incurred will be added to your account.

If you fail to pay another instalment within the financial year on or before the due date we will send you a second reminder. If you do not pay within 7 days we will issue a summons and you will have to pay the additional court costs.

If you bring your account up to date, you will be able to continue to pay monthly. If, however, you do not pay a third instalment by the due date, you will no longer be allowed to pay by monthly instalments. We will then send you a final notice and you will be required to pay the remainder of your annual Council Tax bill.

If you do not pay your bill in full we will issue a Magistrates Court summons and court costs added to your account.

Liability Order

At the court hearing the magistrates will grant us permission to recover the outstanding balance in other ways.

The Liability Order will grant us permission to collect money by:

  • making deductions from your Income Support, Job Seekers Allowance, Employment Support Allowance, Universal Credit or from your wages
  • asking our enforcement agents to collect the money by removing and selling some of your possessions, you will also have to pay their fees

Bankruptcy and charging orders are other options available to us if you ignore a Liability Order.

Regulations and Costs associated with Distress

Support to Success

Have you noticed that your money does not go far due to higher living costs, loss of employment or changes to benefits? Do you want to start using the internet but don’t know where to start? Or perhaps you’d like to feel healthier?

Support to Success brings together, in one place, local advice and support available to help you to be successful. Visit our Support to Success page for more details.

Debt advice

  • SCH money advice - provide high quality, impartial advice to Solihull Community Housing tenants and leaseholders whose homes are at risk due to multiple debts
  • Citizens Advice - offer many services to customers including help in claiming benefits, debt advice and understanding legal rights
  • Age UK Solihull - assist in money advice for those over 50 and is aware of specialist issues for the elderly including care bills
  • National Debtline - provides free confidential and independent advice on how to deal with debt problems